Administration Assistant

HR Staff n' Stuff; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Victorian Hearing is seeking administration assistants to join our Clayton and Malvern clinics in a part-time or full-time capacity. You will be the first point of contact for patients, handling reception, scheduling, and general administrative duties to keep the clinic running smoothly.

Ideal candidates have admin or customer service experience, excellent communication, and a team-focused attitude. We offer a supportive, collaborative environment and ongoing training in a growing healthcare

Qualifications

• Experience in admin or customer service.
• Excellent communication skills and professional demeanor.
• Organised, detail-oriented, and able to multitask.

Responsibilities

• Welcome patients at reception and manage front-desk duties.
• Schedule and coordinate appointments.
• Respond to phone and email enquiries.
• Process payments, invoices and claims.
• Maintain accurate patient records.
• Support daily clinic operations.

Skills

Administration

Customer service

Communication

Organized

Team player

Job description

Victorian Hearing is a proudly independent, locally owned audiology practice serving communities across Victoria. Our university-qualified audiologists provide professional, unbiased hearing healthcare tailored to each individual's needs, without sales commissions or manufacturer influence. We are passionate about helping people hear better, communicate more effectively and improve their overall quality of life. With clinics located across metropolitan and regional Victoria, we provide a comprehensive range of services.

About the Role

We are seeking either part-time or a full-time Administration Assistants to join our growing team across our Clayton clinic and Malvern clinic, which is scheduled to open in November. A comprehensive one-month induction and training period will be provided at our Clayton clinic prior to the opening.

As the first point of contact for our patients, you will play a key role in ensuring the smooth day-to-day operation of the clinic. You will provide exceptional customer service while supporting our Audiologists and assisting with a variety of administrative duties.

Details of the Position

• Welcome patients and manage reception duties.
• Schedule and manage appointments.
• Respond to phone and email enquiries.
• Process payments, invoices and claims.
• Maintain accurate patient records.
• Support the daily operations of the clinic.

The Successful Applicant Will

• Have prev admin or customer service experience
• Possess excellent communication skills.
• Be organised and detail focused.
• Be professional and patient-focused.
• Enjoy working as part of a team.
• Supportive and collaborative team environment.
• Ongoing training and development.
• Stable and growing healthcare business.
• Diverse and rewarding role.
• Modern clinic environment.
• Opportunity to help improve patients' quality of life.

Please note that due to the volume of applications expected, only shortlisted applicants will be contacted.