Administration Assistant

Essential ENT Victoria; Greater Bendigo; Sur place; AUD 42 000 - 52 000; Plein temps

Résumé du poste

Essential ENT Victoria in Bendigo is seeking an enthusiastic administrative assistant to join our fast-paced practice. You will be the first friendly face patients see, answering questions in person, by phone and email, while coordinating appointments and managing payments.

No prior experience required for the right candidate, with training provided. Ideal candidates are detail-focused, well-spoken, and able to multitask in a busy environment.

Qualifications

• Customer service and/or medical reception experience will be highly regarded but is not essential.

Responsabilités

• Answer questions from patients in person, over the phone and via email.
• Book and manage patient appointments.
• Process patient payments and inpatient billing.
• Manage correspondence.

Connaissances

Attention to detail

Interpersonal skills

Written communication

Oral communication

Organisational skills

Fast learner

Teamwork

Phone etiquette

Professional presentation

Flexible availability

Description du poste

Essential ENT Victoria is a specialist medical practice primarily based in Bendigo, but servicing the whole of Victoria. We are a small administrative team that prides ourselves on providing outstanding and efficient patient care.

We are now seeking an enthusiastic individual to join our fast paced practice. The ideal candidate will be someone keen to excel in an administrative role who is capable of multi-tasking, has clear and confident communication skills and attention to detail. Experience is not required for the right candidate.

The Role:

The candidate selected will be one of the first friendly faces patients see when coming into our practice. They will be responsible for answering any questions patient may have, in person, over the phone and via email. They will also be responsible for booking and managing patient appointments, processing patient payments and inpatient billing, and managing correspondence.

Skills Required:

• Strong attention to detail.
• Well developed interpersonal, written and oral communication skills.
• Fast learner.
• Excellent organisational skills.
• Ability to work well under pressure in a fast paced environment.
• Ability to work well independently and within a team.
• Excellent phone matter.
• Flexible availability (early mornings and late evenings).
• Professional attitude and presentation.
• Positive attitude and willing to learn.

Job Requirements:

Please note customer service and/or medical reception experience will be highly regarded but is not essential for the role.

Please note that due to the high volume of applications, only successful candidates will be contacted.