Reception & Administration Officer

Independent Filter Service; Melbourne; Presencial; AUD 45.000 - 55.000; Jornada completa

Descripción de la vacante

Independent Filter Service in Heidelberg West, Victoria, is seeking a friendly, professional office administrator to join our small team. This full-time role reports to the General Manager and Service & Operations Manager and involves frontline customer contact, calls, and general admin tasks.

You will use Microsoft Office daily (Word, Excel, Outlook), exhibit strong written and verbal communication, and maintain accuracy and reliability in service to our clients across Victoria.

Formación

• Experience in office administration.
• Excellent written and verbal communication skills.
• Strong numeracy and attention to detail.

Responsabilidades

• Day-to-day customer service and reception duties
• General and financial administration tasks
• Manage incoming calls, assist customers and accurately take messages
• Professional email correspondence

Conocimientos

Customer service

MS Office

Communication

Descripción del empleo

Independent Filter Service is a family-owned business based in Heidelberg West, proudly operating since 1976. We specialise in the manufacture, supply and installation of a wide range of commercial and industrial air filtration products throughout Victoria. With 50 years of experience, we have built a strong reputation for quality products, reliable service and excellent customer care.

About the role

This is a full-time position, working Monday to Friday, reporting directly to the General Manager and Service & Operations Manager. As an important member of our office team, you will often be the first point of contact for our customers. We're looking for someone who is friendly, professional, reliable and committed to maintaining our high standards of customer service.

Key responsibilities

Day-to-day customer service and reception duties

General and financial administration tasks

Manage incoming calls, assist customers and accurately take messages

Professional email correspondence

About you

Strong computer skills, particularly with Microsoft Office applications (Word, Excel and Outlook)

Excellent verbal and written communication skills

Strong literacy skills, including accurate spelling and grammar for professional email correspondence

Sound numeracy skills and a high level of attention to detail

A friendly and professional telephone manner

Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple responsibilities

The ability to work both independently and as part of a small, supportive team

A positive, approachable attitude and a willingness to assist wherever needed

Reliability, punctuality and a strong work ethic