Customer Service Administrator

Strawberry Seed Consulting; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Job summary

Strawberry Seed Consulting is assisting a well-established business in Melbourne's northern suburbs to recruit a Customer Service Administrator. This critical on-site role handles client inquiries, coordinates service jobs and parts orders, and supports internal sales while reporting to the MD and Service Manager.

The successful candidate is organised, proactive, and capable of juggling multiple tasks in a busy setting.

Qualifications

• 2-3 years’ experience in customer service, administration or service coordination.
• Excellent communication skills over phone and email.
• Strong organisational skills, attention to detail and ability to prioritise tasks.
• Proactive, can-do attitude and ability to work well in a team.
• Strong computer skills, including MS Office, and willingness to learn.

Responsibilities

• Respond to customer calls and emails with excellent service.
• Create, schedule and coordinate service jobs and requests.
• Prepare and process quotes, purchase orders and warranty claims.
• Liaise with suppliers, warehouse staff and service technicians to coordinate jobs and parts.
• Provide internal sales support, including contacting clients about products and specials.
• Follow up on quotes and inform clients of order progress and service updates.
• Maintain accurate customer records in company systems (e.g. SimPRO).
• Assist with general administration tasks to support business operations.

Skills

Customer service experience

Excellent communication

Organisational skills

Team player

MS Office proficiency

Tools

SimPRO

MS Office

Job description

Our client is a well-established, locally owned business based in Melbourne’s northern suburbs, specialising in commercial refrigeration and air conditioning. For more than 25 years, they have provided end-to-end solutions, including the supply, installation and maintenance of refrigeration systems, air-conditioning units and commercial freezers.

With a strong reputation for quality and reliability, our client is a trusted partner for businesses across Australia.

Due to ongoing growth, our client is seeking a Customer Service Administrator to join their close-knit team, committed to delivering quality products and exceptional customer service.

About Us

Our client is a well-established, locally owned business based in Melbourne’s northern suburbs, specialising in commercial refrigeration and air conditioning. For more than 25 years, they have provided end-to-end solutions, including the supply, installation and maintenance of refrigeration systems, air-conditioning units and commercial freezers.

With a strong reputation for quality and reliability, our client is a trusted partner for businesses across Australia.

Due to ongoing growth, our client is seeking a Customer Service Administrator to join their close-knit team, committed to delivering quality products and exceptional customer service.

About the Role

In this role, you will be the first point of contact for clients, managing service enquiries, coordinating jobs and spare parts orders, and providing administration and internal sales support. Reporting to the Managing Director and Service Manager, key responsibilities will include:

• Respond to customer calls and emails, providing excellent customer service.
• Create, schedule and coordinate service jobs and requests.
• Prepare and process quotes, purchase orders and warranty claims.
• Liaise with suppliers, warehouse staff and service technicians to coordinate jobs, parts orders and dispatch.
• Provide proactive internal sales support, including contacting clients about products, services and specials.
• Follow up on quotes and keep clients informed of order progress and service updates.
• Maintain accurate customer records in company systems (e.g. SimPRO).
• Liaise with clients to resolve enquiries and issues.
• Assist with general administration tasks to support the smooth running of the business.

This is a full-time, onsite position available for an immediate start.

About You

We are looking for an organised, reliable and enthusiastic individual with a positive, can-do attitude and a strong commitment to customer service. You will enjoy being the first point of contact for clients, have excellent attention to detail and be confident managing competing priorities in a busy environment. You will also be a team player who takes initiative and enjoys learning new skills.

Skills & Experience

The ideal candidate will have:

• 2-3 years’ experience in customer service, administration or service coordination.
• Excellent communication skills, both over the phone and via email.
• Strong organisational skills, attention to detail and the ability to prioritise tasks.
• A proactive, can-do attitude and the ability to work well within a team.
• Strong computer skills, including proficiency in Microsoft Office Suite, and a willingness to learn.

Why join us?

Be part of a positive and supportive team in a busy and respected industry.

Full-time, secure position in a growing company.

On-the-job training in refrigeration and parts knowledge.

Opportunities to grow your career with us.

Approachable and transparent management who value clear communication and employee wellbeing.

If this sounds like you, we would love to hear from you!