Reception and Administration Support

Interchange Australia Limited; Bowral; On-site; AUD 45,000 - 60,000; Full time

Job summary

Interchange Australia Limited is seeking a welcoming and customer-focused individual to join our Reception and Administration Support team in Bowral. You will provide professional front-desk support and administrative assistance to ensure smooth day-to-day operations for clients, visitors and staff.

The role requires IT proficiency, strong communication and time-management skills, with the ability to work autonomously or as part of a team while maintaining high professional standards.

Qualifications

• Proficient in IT and office software.
• Strong written and verbal communication.
• Able to remain professional with clients and staff.
• Able to work autonomously and in a team.
• Excellent time management and deadline discipline.
• Valid driver’s licence.
• Commitment to care industry values.

Responsibilities

• Provide a professional, friendly and welcoming first point of contact for clients, visitors, staff and stakeholders.
• Manage incoming phone calls, emails and enquiries, responding and directing them appropriately
• Manage boardroom and other calendars as required
• Attend to mail, email and administration of documentation
• Perform copying, scanning and routing of correspondence
• Assist with facility maintenance requests and coordinate repairs to support safe, functional and well-maintained office and service environments.
• Manage office supplies, cleaning supplies, uniforms/PPE and other items where required
• Assist the Manager to ensure the Reception & Administration Support Team meets their goals

Skills

Information Technology skills

People skills

Communication skills

Teamwork

Time management

Driver's license

Job description

Interchange Australia is an award-winning organisation that delivers a wide range of services for people who require support to remain living independently in their community. With a history spanning 40 years, Interchange has forged a reputation as an innovative, diverse and culturally safe, progressive organization with the ability to combine a caring, person-centered approach with commercial acumen. Our mission is to be an industry leader, delivering high quality, focused care to our clients, whilst providing a safe and nurturing environment to all staff.

About the role

We are seeking an enthusiastic and customer-focused individual to join our busy Reception and Administration Support team.

This role is responsible for providing professional reception and administrative support across the organisation, ensuring a positive experience for clients, visitors and staff while contributing to the smooth day-to-day operation of our office.

Key responsibilities

• Provide a professional, friendly and welcoming first point of contact for clients, visitors, staff and stakeholders.
• Manage incoming phone calls, emails and enquiries, responding and directing them appropriately
• Manage boardroom and other calendars as required
• Attend to mail, email and administration of documentation
• Perform copying, scanning and routing of correspondence
• Assist with facility maintenance requests and coordinate repairs to support safe, functional and well-maintained office and service environments.
• Manage office supplies, cleaning supplies, uniforms/PPE and other items where required
• Assist the Manager to ensure the Reception & Administration Support Team meets their goals

About you

• Well-developed Information Technology skills
• Highly developed people skills with ability to deal with challenging and difficult situations
• High level of written and oral communication skills
• Ability to work both autonomously and as part of a team
• Effective time management skills and ability to meet deadlines
• A current motor vehicle driving licence
• Strong commitment to working within the care industry whilst adhering to Interchange Australia's Mission Statement, values and behaviours
• Ability to handle sensitive enquiries with professionalism and discretion