People Administrator

Fresh Hope; Newcastle-Maitland; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Birthday leave and wellbeing leave

Employee discount program

Supportive team culture

Job summary

Fresh Hope Communities is seeking a People Administrator & Rostering Coordinator to join the Residential Aged Care team in East Maitland, NSW. This permanent, full-time role (38 hours per week) supports recruitment, rostering, onboarding and staff records, with a focus on accuracy and a positive workplace culture.

You will work across rosters, leave queries and payroll coordination with the Payroll team, while helping deliver learning activities and maintaining compliant staff records.

Qualifications

• Experience in Rostering, Scheduling, Admin, HR Admin or Customer Facing role.
• Warm, professional approach and a knack for staying organised.
• Ability to respond calmly to interruptions while balancing priorities.
• Confidence using Microsoft Office and people systems (like rostering tools).
• Certificate IV in Office Administration welcome but not essential.
• Current Criminal History Check suitable for aged care (or willingness to obtain).

Responsibilities

• Coordinate interviews and support onboarding for new starters.
• Manage staff rosters and respond to shift/leave queries with Payroll team.
• Assist Educator with learning and development activities by booking rooms and sending invites.
• Ensure staff records, compliance checks, and system updates are accurate and up to date.
• Champion Fresh Hope values to create a welcoming, high-performing workplace culture.
• Grow skills through ongoing learning and development while contributing to resident safety and wellbeing.

Skills

Organisational skills

Customer service

Calm under pressure

Communication

Education

Certificate IV in Office Administration

Tools

Microsoft Office

Human Force / rostering tools

Job description

People Administrator & Rostering Coordinator

Be the friendly face behind the scenes that keeps people operations running smoothly.

We're looking for a People Administrator to join our Residential Aged Care team. If you love variety, thrive on organisation, and enjoy supporting others, this role offers the chance to make a meaningful impact every day.

• Permanent - Full Time, 38 hours per week position located in East Maitland NSW at our beautiful Green Hills site
• Salary packaging to increase your take-home pay
• Birthday leave and wellbeing leave to support your work-life balance
• Employee discount program on a range of every day expenses like groceries and petrol
• A supportive, purpose-driven team culture where your contribution is valued

Your Contribution

• Supporting recruitment and onboarding by coordinating interviews and ensuring new starters have everything they need to hit the ground running
• Managing staff rosters and responding to queries about shifts, and leave payroll in collaboration with the Payroll team
• Assist the onsite Educator deliver learning and development activities by booking rooms, sending invites and updating the system to record attendance
• Ensuring staff records, compliance checks, and system updates are accurate and up to date
• Champion our values of Kindness, Integrity, Connection and Optimism, helping create a positive, welcoming and high-performing workplace culture.
• Grow your skills through ongoing learning and development while contributing to a safe, supportive environment for residents, visitors and colleagues.

The Essentials

You will have experience in an Rostering, Scheduling, Admin, HR Admin or Customer Facing role with:

• A warm, professional approach and a knack for staying organised
• The ability to respond calmly to interruptions while balancing multiple priorities
• Confidence using Microsoft Office and people systems (like Human Force or rostering tools)
• Certificate IV in Office Administration (or equivalent experience) is welcome but not essential.
• A current Criminal History Check suitable for aged care (or willingness to obtain)

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home.For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 1100 staff and together we serve residents and customers across NSW. We are an Equal Opportunity employer and we value inclusion and diversity. For more about us visit our website https://www.freshhope.org.au