Front Office Receptionist

UniLodge Living Group; Brisbane; On-site; AUD 34,440,000 - 44,083,000; Part time

Benefits offered by this job

Professional development

Online learning

Two weeks paid parental leave

Study leave

Employee milestone rewards

On the Spot Award

Monthly sales bonus

Quarterly awards

Annual awards

Team member accommodation discounts

Employee referral payment

Parental Leave Return Bonus

Job summary

Essence Hotels & Apartments, part of the UniLodge Living group, seeks a warm Front Office Receptionist for our Taringa location. This part-time position offers 30 hours per week with weekend availability and a focus on delivering welcoming guest experiences.

You will handle front desk duties, assist with operations, and liaise with maintenance and service providers to meet guest needs. Join a team dedicated to exceptional service.

Qualifications

• Experience or aptitude in guest-facing roles at hotels, conferencing, or administration.
• Demonstrated communication and interpersonal skills.
• Ability to stay calm and organised during busy periods.

Responsibilities

• Perform front-line reception duties in a professional, friendly, and efficient manner.
• Support the Team and Front Office Manager to ensure smooth daily operations.
• Liaise with maintenance staff and service providers for guest requests.
• Assist with initiatives to improve occupancy and revenue outcomes.
• Receive and manage guest complaints and refer unresolved issues to management.
• Report operational concerns and hazards to management promptly.
• Assist with pre-authorisation, room deposits and refunds per procedures.
• Support end-of-month front desk and administrative tasks as directed.
• Maintain flexible shift coverage as required.

Skills

Bubbly personality

Communication skills

Administration

Calm and organised

Hotel/conference experience

Job description

Essence Hotels & Apartments, part of the UniLodge Living group, provides four-star luxury accommodation complemented by modern meeting and conference facilities. With locations in Chermside and Taringa, our properties are the preferred choice for medical stays, business travel, and leisure. We pride ourselves on delivering exceptional guest experiences through a team of passionate, guest-focused professionals.

The Opportunity

We’re seeking a warm, professional, and motivated Front Office Receptionist to be the welcoming face of our hotels. This part-time role offers the chance to work at our Taringa location, creating memorable experiences for every guest. Your daily task will include:

• Perform front-line reception duties in a professional, friendly, and efficient manner in accordance with UniLodge policies and procedures.
• Support the Team and Front Office Manager to ensure smooth and efficient daily operations.
• Liaise with maintenance staff, contractors, and service providers by communicating guest requests and access requirements.
• Assist with initiatives that support occupancy and revenue outcomes.
• Receive and manage guest complaints at reception level and elevate unresolved or complex matters to management in line with company guidelines.
• Report operational concerns, hazards, or areas for improvement to management in a timely manner.
• Assist with pre-authorisation, room deposit processing, and refunds in accordance with company procedures.
• Support end-of-month processes by completing front desk and administrative tasks as directed.
• Maintain flexibility with shift coverage where required.

The Ideal Candidate

You’re reliable, engaging, and thrive in dynamic environments. You bring:

• A bubbly personality and excellent communication skills.
• Strong administration and computer proficiency.
• Calm, organised approach during busy periods.
• Experience in hotels, conferencing, or administration (preferred)

Our mandatory requirements include

• Unrestricted working right in Australia.
• National Police Check completed within the last 3 months, or willingness to obtain
• Valid Driver's Licence

Join The Team

Benefits

As part of the UniLodge family, you’ll enjoy a range of benefits and rewards designed to support your growth and wellbeing:

• Access to professional development, leadership, and wellbeing programs.
• Online learning, webinars, and face-to-face training.
• Two weeks paid parental leave
• Study leave
• Employee Milestone Rewards
• On the Spot Award, Monthly Sales Bonus, Quarterly Awards, Annual Awards
• Team Member Accommodation Discounts
• Employee referral payment
• Parental Leave Return Bonus

This is a part-time position offering 30 hours per week, and regular weekend availability is essential.

If you would like to learn more about working for us or what we do, we encourage you to visit https://www.essencehotelsandapartments.com.au/ or follow us on LinkedIn

Our organisation is proud to be an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment where every individual’s unique experiences and contributions are valued. If you’re interested in joining us, we welcome your application.