Rates Recovery Officer | Hybrid Work & Growth

Council Jobs; Melbourne; Hybrid; AUD 78.000 - 91.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Altona location near transport

End of Trip Facility

Employee Assistance Program

Wellbeing programs

Professional development

Zusammenfassung

Hobsons Bay City Council is seeking a Rates Recovery Officer to manage outstanding rates and charges with care and professionalism. You will assess applications, establish payment arrangements, and coordinate debt recovery while delivering supportive customer service.

Join our Finance team in a hybrid work environment, with opportunities for professional growth and a focus on accurate record-keeping and legislative compliance.

Qualifikationen

• Qualification in Business, Finance or similar, or relevant debt recovery experience.
• Experience in billing, debt collection and managing outstanding accounts.
• Strong customer service skills, especially when handling sensitive conversations.
• Confidence using billing systems and Microsoft Word and Excel.
• Excellent communication, attention to detail and accurate record-keeping skills.

Aufgaben

• Assess financial assistance applications and establish suitable payment arrangements.
• Manage outstanding rates, hardship arrangements, deferrals and waivers.
• Work with ratepayers to find practical solutions to complex financial matters.
• Coordinate debt recovery and legal action with Council’s collection agency.
• Maintain accurate records, reporting and legislative compliance.

Kenntnisse

Debt recovery experience

Billing systems

Customer service

Microsoft Word

Microsoft Excel

Ausbildung

Business/Finance qualification or equivalent

Tools

Billing software

MS Word

MS Excel

Jobbeschreibung

Hobsons Bay City Council is seeking a Rates Recovery Officer to manage outstanding rates and charges with care and professionalism. You will assess applications, establish payment arrangements, and coordinate debt recovery while delivering supportive customer service.

Join our Finance team in a hybrid work environment, with opportunities for professional growth and a focus on accurate record-keeping and legislative compliance.