Rates Recovery Officer

City of Hobsons Bay; Melbourne; Hybrid; AUD 78,000 - 91,000; Full time

Benefits offered by this job

Hybrid working flexibility

End ofTrip Facility with bike storage

Employee Assistance Program

Wellbeing programs and gym discounts

Career development support

Job summary

City of Hobsons Bay invites applications for a Rates Recovery Officer in Melbourne. Join our Finance team to manage overdue rates and charges with care and precision, helping ratepayers with payment arrangements and support options while advancing debt recovery activities.

You’ll handle assessments, deferrals, waivers, and compliance, using billing systems and MS Word/Excel. This hybrid role offers a stable fixed-term contract to 2028 with professional development opportunities.

Qualifications

• Qualification in Business, Finance or similar, or relevant debt recovery experience.
• Experience in billing, debt collection and managing outstanding accounts.
• Strong customer service skills, especially handling sensitive conversations.

Responsibilities

• Assess financial assistance applications and establish suitable payment arrangements.
• Manage outstanding rates, hardship arrangements, deferrals and waivers.
• Work with ratepayers to find practical solutions to complex financial matters.
• Coordinate debt recovery and legal action with Council’s collection agency.
• Maintain accurate records, reporting and legislative compliance.

Skills

Billing systems experience

Microsoft Word

Microsoft Excel

Customer service

Communication

Attention to detail

Education

Business/Finance qualification or debt recovery experience

Job description

Hobsons Bay Civic Centre - 115 Civic Parade Altona

• Hobsons Bay Civic Centre, Altona location, close topublic transport
• Full Time, Fixed termuntil November 2028
• Salary: Band 5 $78,154.75 - $90,691.48 + RDO +superannuation

We're here. We're community. We're Hobsons Bay.
At Hobsons Bay City Council, we’re committed tocreating a workplace that reflects our community and values. You’llbe part of a forward-thinking organisation that supportsinnovation, collaboration, and professional growth, and whichaspires to be the exemplar of Local Government.
The opportunity

Join our Finance team as a Rates Recovery Officer and helpCouncil manage outstanding rates and charges with care, accuracyand professionalism. You’ll work closely with ratepayers tounderstand their circumstances, establish appropriate paymentarrangements and financial assistance options, and progress debtrecovery activities while delivering supportive and responsivecustomer service.

What you’ll do

• Assess financial assistance applications and establishsuitable payment arrangements.
• Manage outstanding rates, hardship arrangements,deferrals and waivers.
• Work with ratepayers to find practical solutions tocomplex financial matters.
• Coordinate debt recovery and legal action withCouncil’s collection agency.
• Maintain accurate records, reporting and legislativecompliance.

What you need to succeed

• Qualification in Business, Finance or similar, orrelevant debt recovery experience.
• Experience in billing, debt collection and managingoutstanding accounts.
• Strong customer service skills, especially whenhandling sensitive conversations.
• Confidence using billing systems and Microsoft Word andExcel.
• Excellent communication, attention to detail andaccurate record-keeping skills.

Pre-Employment Requirements

Progressed candidates will be required to complete a NationalPolice Record Check and Working With Children Check (WWCC).

Applicants must be an Australian Citizen, Permanent Resident orhold a valid work permit or visa with full unrestricted workingrights. Work eligibility will be checked as part of the recruitmentprocess.

What we can offer

• Hybrid working flexibility, whether you're home, or in ournewly renovated & spacious office facilities.
• Our location in the centre of Altona is close to publictransport, cafes and parks. Enjoy your lunch at the pier, or anafternoon walk along the lake.
• Go to the gym or ride your bike before work? Our End ofTrip Facility offers bike storage and shower facilities to getyou refreshed and ready to go!
• Exclusive staff access to our Employee Assistance Program,wellbeing programs, discounted local gym membership,Reflexology sessions, Meditation, Yoga & Circuit classes, andwalking & social clubs.
• Ongoing professional development support - we'll championyour growth, because your career matters to us!
• A team that’s shaping a brighter future, working togetherto create a sustainable, thriving community for generations tocome.
  

We are a proud inclusive employer. We encouragepeople from all walks of life to apply for our job opportunities.Our commitment is to provide diverse, safe and inclusiveenvironments where everyone can grow and succeed.