Rates Recovery Officer

Council Jobs; Melbourne; Hybrid; AUD 78,000 - 91,000; Full time

Benefits offered by this job

Hybrid working

Altona location near transport

End of Trip Facility

Employee Assistance Program

Wellbeing programs

Professional development

Job summary

Hobsons Bay City Council is seeking a Rates Recovery Officer to manage outstanding rates and charges with care and professionalism. You will assess applications, establish payment arrangements, and coordinate debt recovery while delivering supportive customer service.

Join our Finance team in a hybrid work environment, with opportunities for professional growth and a focus on accurate record-keeping and legislative compliance.

Qualifications

• Qualification in Business, Finance or similar, or relevant debt recovery experience.
• Experience in billing, debt collection and managing outstanding accounts.
• Strong customer service skills, especially when handling sensitive conversations.
• Confidence using billing systems and Microsoft Word and Excel.
• Excellent communication, attention to detail and accurate record-keeping skills.

Responsibilities

• Assess financial assistance applications and establish suitable payment arrangements.
• Manage outstanding rates, hardship arrangements, deferrals and waivers.
• Work with ratepayers to find practical solutions to complex financial matters.
• Coordinate debt recovery and legal action with Council’s collection agency.
• Maintain accurate records, reporting and legislative compliance.

Skills

Debt recovery experience

Billing systems

Customer service

Microsoft Word

Microsoft Excel

Education

Business/Finance qualification or equivalent

Tools

Billing software

MS Word

MS Excel

Job description

• Hobsons Bay Civic Centre, Altona location, close to public transport
• Full Time, Fixed term until November 2028
• Salary: Band 5 $78,154.75 - $90,691.48+ RDO +superannuation

We're here. We're community. We're Hobsons Bay.

At Hobsons Bay City Council, we’re committed tocreating a workplace that reflects our community and values. You’llbe part of a forward-thinking organisation that supportsinnovation, collaboration, and professional growth, and whichaspires to be the exemplar of Local Government.

The opportunity

Join our Finance team as a Rates Recovery Officer and helpCouncil manage outstanding rates and charges with care, accuracyand professionalism. You’ll work closely with ratepayers tounderstand their circumstances, establish appropriate paymentarrangements and financial assistance options, and progress debtrecovery activities while delivering supportive and responsivecustomer service.

What you’ll do

• Assess financial assistance applications and establish suitable payment arrangements.
• Manage outstanding rates, hardship arrangements, deferrals and waivers.
• Work with ratepayers to find practical solutions to complex financial matters.
• Coordinate debt recovery and legal action withCouncil’s collection agency.
• Maintain accurate records, reporting and legislative compliance.

What you need to succeed

• Qualification in Business, Finance or similar, or relevant debt recovery experience.
• Experience in billing, debt collection and managing outstanding accounts.
• Strong customer service skills, especially when handling sensitive conversations.
• Confidence using billing systems and Microsoft Word and Excel.
• Excellent communication, attention to detail and accurate record-keeping skills.

Uncover more about this role in the Position Description attached below or contact JustineJones, Coordinator Rates via *******@hobsonsbay.vic.gov.au

Applications will be accepted until 11:30pm on 24th November 2026.

Pre-Employment Requirements

Progressed candidates will be required to complete a National Police Record Check and Working With Children Check (WWCC).

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full unrestricted working rights. Work eligibility will be checked as part of the recruitment process.

What we can offer

• Hybrid working flexibility, whether you're home, or in our newly renovated & spacious office facilities.
• Our location in the centre of Altona is close to public transport, cafes and parks. Enjoy your lunch at the pier, or an afternoon walk along the lake.
• Go to the gym or ride your bike before work? Our End of Trip Facility offers bike storage and shower facilities to get you refreshed and ready to go!
• Exclusive staff access to our Employee Assistance Program, wellbeing programs, discounted local gym membership, Reflexology sessions, Meditation, Yoga & Circuit classes, and walking & social clubs.
• Ongoing professional development support - we'll champion your growth, because your career matters to us!
• A team that’s shaping a brighter future, working together to create a sustainable, thriving community for generations to come.

We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe and inclusive environments where everyone can grow and succeed.

Attachments

• Position Description - Rates Recovery Officer.pdf
• Position Description - Rates Recovery Officer.pdf