Rates Recovery Officer

Hobsons Bay City Council; Melbourne; Híbrido; AUD 78.000 - 91.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Office near public transport

End of Trip Facility

Wellbeing programs

Descripción de la vacante

Hobsons Bay City Council invites applications for a Rates Recovery Officer in the Finance team at Altona. The role focuses on managing outstanding rates, establishing payment arrangements and delivering supportive customer service with sensitivity and professionalism.

You will work with ratepayers, coordinate recovery actions and ensure accurate records and compliance with legislation. Hybrid work and professional development are offered in return for your expertise and dedication.

Formación

• Qualification in Business, Finance or similar.
• Experience in billing, debt collection and managing outstanding accounts.
• Strong customer service skills, especially with sensitive conversations.
• Confidence using billing systems and Microsoft Word and Excel.
• Excellent communication, attention to detail and accurate record-keeping.

Responsabilidades

• Assess financial assistance applications and establish suitable payment arrangements.
• Manage outstanding rates, hardship arrangements, deferrals and waivers.
• Work with ratepayers to find practical solutions to complex financial matters.
• Coordinate debt recovery and legal action with Council’s collection agency.
• Maintain accurate records, reporting and legislative compliance.

Conocimientos

Debt recovery

Customer service

Billing systems

Attention to detail

Educación

Business/Finance qualification

Herramientas

MS Word

MS Excel

Billing software

Descripción del empleo

• Hobsons Bay Civic Centre, Altona location, close to public transport
• Full Time, Fixed term until November 2028
• Salary: Band 5 $78,154.75 - $90,691.48+ RDO +superannuation

We're here. We're community. We're Hobsons Bay.

At Hobsons Bay City Council, we’re committed tocreating a workplace that reflects our community and values. You’llbe part of a forward-thinking organisation that supportsinnovation, collaboration, and professional growth, and whichaspires to be the exemplar of Local Government.

The opportunity

Join our Finance team as a Rates Recovery Officer and helpCouncil manage outstanding rates and charges with care, accuracyand professionalism. You’ll work closely with ratepayers tounderstand their circumstances, establish appropriate paymentarrangements and financial assistance options, and progress debtrecovery activities while delivering supportive and responsivecustomer service.

What you’ll do

• Assess financial assistance applications and establish suitable payment arrangements.
• Manage outstanding rates, hardship arrangements, deferrals and waivers.
• Work with ratepayers to find practical solutions to complex financial matters.
• Coordinate debt recovery and legal action withCouncil’s collection agency.
• Maintain accurate records, reporting and legislative compliance.

What you need to succeed

• Qualification in Business, Finance or similar, or relevant debt recovery experience.
• Experience in billing, debt collection and managing outstanding accounts.
• Strong customer service skills, especially when handling sensitive conversations.
• Confidence using billing systems and Microsoft Word and Excel.
• Excellent communication, attention to detail and accurate record-keeping skills.

Uncover more about this role in the Position Description attached below or contact JustineJones, Coordinator Rates via *******@hobsonsbay.vic.gov.au

Applications will be accepted until 11:30pm on 24th November 2026.

Pre-Employment Requirements

Progressed candidates will be required to complete a National Police Record Check and Working With Children Check (WWCC).

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full unrestricted working rights. Work eligibility will be checked as part of the recruitment process.

What we can offer

• Hybrid working flexibility, whether you're home, or in our newly renovated & spacious office facilities.
• Our location in the centre of Altona is close to public transport, cafes and parks. Enjoy your lunch at the pier, or an afternoon walk along the lake.
• Go to the gym or ride your bike before work? Our End of Trip Facility offers bike storage and shower facilities to get you refreshed and ready to go!
• Exclusive staff access to our Employee Assistance Program, wellbeing programs, discounted local gym membership, Reflexology sessions, Meditation, Yoga & Circuit classes, and walking & social clubs.
• Ongoing professional development support - we'll champion your growth, because your career matters to us!
• A team that’s shaping a brighter future, working together to create a sustainable, thriving community for generations to come.

We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe and inclusive environments where everyone can grow and succeed.

Attachments

• Position Description - Rates Recovery Officer.pdf
• Position Description - Rates Recovery Officer.pdf