Rates Officer

Gladstone Regional Council; Gladstone Regional; On-site; AUD 30,000 - 47,000; Part time

Job summary

Gladstone Regional Council is seeking a Rates Officer on a maximum term, part-time basis (39 hours per fortnight for six months). The role focuses on processing and updating the rating system and handling customer enquiries with accuracy and efficiency.

Candidates should have experience in financial services, interpret legislation and work well in teams or independently. Proficiency with Microsoft Office and driving in Queensland are required.

Qualifications

• Provide confidential assistance in processing and updating the rating system and databases.
• Experience in financial services, preferably rates environment, with knowledge of activities and services.
• Experience interpreting and applying legislation, policies and procedures.
• Experience communicating with customers, management and employees.
• Problem solving and interactive skills for handling enquiries before escalation.
• Ability to plan, prioritise and organise work tasks.
• Demonstrated ability to work in a team and independently.
• Strong oral and written communication and interpersonal skills.
• Proficient keyboard skills and experience with Microsoft Office and corporate systems.
• Legally able to drive a motor vehicle in Queensland.

Responsibilities

• Process and update Council's rating system and related databases.
• Ensure customer enquiries are processed accurately and efficiently.

Skills

Customer service

Rates environment

Communication skills

Problem solving

Time management

Teamwork

Interpersonal skills

Microsoft Office

Driving licence

Driving licence (QLD)

Tools

Microsoft Office

Corporate business systems

Job description

Gladstone offers dynamic career opportunities across diverse industries, catering to a range of skills and ambitions. Whether you're advancing your career or seeking work-life balance, Gladstone's industrial strength, innovative energy projects, and bustling service sectors make it a fantastic place to work and live.

You’ll be glad you made it!

Discover a fulfilling career at Gladstone Regional Council, where your dedication to community service merges with our commitment to improving residents’ lives. Every role contributes to the livelihood of those who call Gladstone home.

We are committed to building an inclusive workplace that reflects the diversity of the entire community we serve. At Gladstone Regional Council, we embrace diversity in our collective pursuit of inclusion. We are committed to creating an inclusive environment where everyone, regardless of gender, age, marital status, sexual orientation, disability, ethnicity, or background, can thrive. As a child safe organisation, Gladstone Regional Council are committed to the safety, wellbeing and empowerment of all children and young people. Inclusion is at the heart of our culture.

View our Access and Inclusion Action Plan, Reconciliation Action Plan and Child Safety and Wellbeing Policy

Join our supportive and collaborative culture where your well-being comes first. We’re committed to nurturing your holistic wellness through health programs and events, our culture journey and flexible working options.

We partnerwith our people to understand their needs and provide the tools that develop skills, knowledge and healthy culture. Our people are valued for the part they play in delivering for the Gladstone Region. We are proud of who we are and what we do. We are #ProudlyGRC!

Find out more here Better Balance, Better Benefits with GRC

Rates Officer

Council is seeking to appoint a maximum term part time Rates Officer to contribute to Council’s success. This is a maximum term part time opportunity working 39 hours per fortnight for six months.

• Part time hours supporting work/life balance
• Make an immediate impact in a critical community service role
• Become a member of an organisation that is passionate and dedicated to building a positive, inclusive, and constructive workplace culture

About the Role

The purpose of this position is to provide confidential assistance in the processing and updating of Council's rating system including other relevant databases and ensure customer enquiries are processed accurately and in an efficient manner.

You will bring:

• Previous experience working in financial services preferably in a rates environment with knowledge of activities and services.
• Experience interpreting and applying legislation, policies and procedures.
• Experience effectively communicating with customers, management and employees.
• Problem solving and interactive skills to process customer enquiries prior to escalating to the Manager Revenue Services.
• Demonstrable skills and experience planning, prioritising and organising work tasks.
• Demonstrated ability to work effectively in a team and independently.
• Sound communication (oral and written) and interpersonal skills.
• Proficient keyboard skills and experience using Microsoft Office Suite and operating corporate business systems.
• Legally able to drive a motor vehicle in Queensland.

Please note: Remuneration is pro rata advertised rate.

Eligibility & Pre-employment Checks

To be eligible for this position, the candidate must have applicable working rights.

Depending on the role requirements, you may need to complete various checks and assessments as part of the recruitment process. This could include reference checks, pre-employment medicals (including drug and alcohol testing), vaccinations, visa checks, licence verifications and psychometric testing. We welcome you to disclose any reasonable adjustments that may be required throughout the recruitment process.

For questions related to the role or recruitment process, please call Council on (07) 4970 0*** or email the Talent Acquisition Team at **********@gladstone.qld.gov.au.