Revenue Officer

Livingstone Shire Council; Yeppoon; Hybrid; AUD 75,000 - 92,000; Full time

Benefits offered by this job

QLGIA (Stream A) Level 3 - $83,457 p/a

Fortnightly RDOs

Salary packing options

12.5% employer superannuation

Job summary

Livingstone Shire Council is seeking a Revenue Officer to support the management of rating and revenue functions. You will maintain records, administer revenue systems, process billing, and provide professional customer service and rating advice to the community in Yeppoon.

You will bring experience in rates or billing administration, familiarity with local government processes, and a strong focus on accuracy and data management. Pathways and Aurion experience is advantageous.

Qualifications

• Experience in rates, revenue or billing administration, preferably within local government, combined with strong customer service, data management and systems experience.
• Experience in a property, rates or water billing environment, or a similar revenue-focused role.
• Experience working within a local government environment.
• Customer service experience, particularly in responding to enquiries and resolving issues.
• Data entry and records management experience with a strong focus on accuracy and attention to detail.
• Experience using Council systems such as Pathways and Aurion, or similar business systems.

Responsibilities

• Maintain property, rating and revenue records and ensure data accuracy.
• Process billing, revenue collection and financial reporting activities.
• Provide advice and assistance to customers on rates and revenue matters.
• Respond to enquiries, service requests and complaints in a professional and timely manner. Maintain registers, accounting records and supporting documentation.
• Generate and reconcile reports to support revenue management.
• Ensure compliance with relevant legislation, Council policies and procedures.

Skills

Customer service

Data management

Systems experience

Tools

Pathways

Aurion

Job description

Applications closing on 09 November 2026, 11:59 PM

• Reference number 3729
• Job Type Full Time

The Role

We are looking for a Revenue Officer who supports the effective management of Council’s rating and revenue functions by maintaining accurate records, administering revenue systems, collecting and reporting income, and providing professional customer service and rating advice to the community.

What You Will Be Doing:

The role contributes to financial accuracy, data integrity and compliance with relevant legislation and Council policies. You will be focused on administering Council’s rates and revenue functions maintaining accurate records and providing quality customer service.

You will:

• Maintain property, rating and revenue records and ensure data accuracy.

Process billing, revenue collection and financial reporting activities.

Provide advice and assistance to customers on rates and revenue matters.

Respond to enquiries, service requests and complaints in a professional and timely manner. Maintain registers, accounting records and supporting documentation.

Generate and reconcile reports to support revenue management.

Ensure compliance with relevant legislation, Council policies and procedures.

What You Will Bring:

You will have experience in rates, revenue or billing administration, preferably within local government, combined with strong customer service, data management and systems experience.

You will bring:

Experience in a property, rates or water billing environment, or a similar revenue-focused role.

Experience working within a local government environment.

Customer service experience, particularly in responding to enquiries and resolving issues.

Data entry and records management experience with a strong focus on accuracy and attention to detail.

Experience using Council systems such as Pathways and Aurion, or similar business systems.

• QLGIA (Stream A) Level 3 - $83,457 p/a - plus knowing your work makes a real impact across Council and for the community!
• Fortnightly RDOs - because balance matters and we value work/life balance.
• Salary packing options - to help you make the most of your earnings.
• 12.5% employer superannuation – we’re invested in your future.
• A values-driven culture - where safety, innovation, and continuous improvement are more than just words—they’re how we work, every day.