Senior Rates Services Officer

Latrobe City Council; Moe; Hybrid; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Hybrid work model

Learning and career progression

Collaborative team environment

Flexible working arrangements

Job summary

Latrobe City Council in Morwell is seeking a Senior Rates Services Officer to manage complex rating matters and support and develop colleagues. The role focuses on loyalty to legislation, accuracy of rating databases and delivering high-quality service to ratepayers.

The ideal candidate has strong experience in rating systems, property rating processes and interpretation of relevant legislation, with a collaborative, data-driven approach. Hybrid working with 3 days in the office is offered.

Qualifications

• Qualification in business, property or accounting with relevant experience.
• Knowledge of Local Government Act 1989, Local Government Act 2020 and Valuation of Land Act 1960, or related legislation.
• Extensive knowledge and experience in ratings systems and property rating processes.

Responsibilities

• Manage complex rating matters and ensure compliance with legislation and Council policies.
• Maintain the accuracy and integrity of Council's property and rating databases.
• Assess and administer rate rebates, relief applications and specialized rating processes.
• Provide specialist advice, support and training to colleagues and internal stakeholders.
• Prepare reports and contribute to continuous improvement initiatives across the service.

Skills

Ratings systems

Property rating processes

Financial report analysis

Legislation interpretation

Data analysis

Education

Business/Property/Accounting qualification

Job description

Morwell – Latrobe City CouncilHeadquarters | Full Time – 38 hours per week

Permanent | Band 5A: $83,234.56 peryear

Hybrid working arrangements, with aminimum of 3 days per week in the office as part of our approach tocollaboration and team connection.

We're lookingfor a Senior Rates Services Officer to join our team. You'll use your ratingand revenue expertise to manage complex matters, provide specialist advice,improve processes and deliver high-quality service to ratepayers andstakeholders.

This is anopportunity to take the next step in your rates, revenue or property career.You'll work across complex rating matters, support and develop colleagues, andhelp shape improvements to the way our Rates service operates.

Why Join Us at Council?

When you join Latrobe City Council, you'll make a realimpact in your community while working in an inclusive, supportive and childsafe environment that values your growth and wellbeing. We offer:

• Opportunitiesto support your learning, development and career progression
• Acollaborative team environment where you'll feel supported and connected
• Meaningfulwork where you can make a difference in the community
• Apositive and inclusive workplace culture
• Flexibleworking arrangements to support your work-life balance

Join a team that supports you to thrive and empowers you togrow your career, right here in the heart of Gippsland.

What You'll Be Doing

• Managecomplex rating matters and ensure compliance with legislation and Councilpolicies.
• Maintainthe accuracy and integrity of Council's property and rating databases.
• Assess and administer rate rebates, reliefapplications and specialised rating processes.
• Resolvetechnical issues relating to property and rating systems and identifyprocess improvements.
• Providespecialist advice, support and training to colleagues and internalstakeholders.
• Preparereports and contribute to continuous improvement initiatives across theservice.

About You

You're apractical problem-solver who is comfortable working through complex rating andproperty matters. You have strong attention to detail, can confidentlyinterpret legislation and explain technical information clearly to others. Youenjoy working with data, supporting colleagues and looking for better ways todeliver services.

Selection Criteria

• A relevant qualification in a related field such asbusiness, property or accounting with relevant experience; or extensiverelevant experience.
• Sound knowledge of the Local Government Act 1989,Local Government Act 2020 and Valuation of Land Act 1960, or subsequentlegislation, and other legislation relevant to Council rating functions.
• Extensive knowledge and experience in ratingsystems, property and rating processes and associated administrative requirements.
• Ability to prepare and review financial reports andanalyses related to rates and revenue.

Successfulapplicants will be required to apply for and satisfactorily obtain a NationalPolice Check and Working with Children Check.

Interested or want to learn more?

Contact Rachael Mayes – Coordinator Rates on 035128 6162. All discussions about recruitment at Council are confidential.

Applications close at 5.00pm on Wednesday28 October 2026.

Belonging at Latrobe City Council

At Latrobe City Council, we are committed to creating asafe, inclusive and respectful workplace where everyone feels they belong. Wehave zero tolerance for child abuse and are committed to maintaining a childsafe organisation. Our recruitment practices reflect this. We value diversityand welcome applications from people of all backgrounds, experiences andidentities, including Aboriginal and Torres Strait Islander peoples.

We are committed to providing an inclusive recruitmentprocess and offer support through our Indigenous Employment Program forAboriginal and Torres Strait Islander applicants. For further information,contact ***************@latrobe.vic.gov.au or 1300 367 ***. If you requirereasonable adjustments at any stage of the recruitment process, please contactour Careers team at *******@latrobe.vic.gov.au or 5128 6113.