Rapid Repair Coordinator

Ambrose Construct Group; Sunshine Coast Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus scheme

Career growth

Training and development

Employee Assistance Program

Referral program

Job summary

Ambrose Construct Group is seeking a motivated office-based Repair Coordinator to join our Rapid Repair team at the Kunda Park office. You’ll schedule and manage repairs, coordinate Make Safe and repair processes, and liaise with customers and trades to ensure timely, quality outcomes.

Develop your career in supervision and coordination, with ongoing training and a clear path to Cert IV in Building & Construction. A collaborative, fast-paced environment and supportive team await.

Qualifications

• Experience coordinating repairs or insurance repair jobs.
• Excellent communication and organizational skills.
• Ability to review reports and liaise with trades and customers.

Responsibilities

• Schedule and manage repairs and Make Safe sequencing.
• Coordinate repairs with trades and our Submissions Team.
• Liaise with customers by phone and email.
• Review insurers' reports for clarity and accuracy.
• Supervise on-site repairs to ensure quality.

Skills

Scheduling

Coordination

Customer Liaison

Documentation

Tools

CRM software

MS Office

Job description

Are you looking for a desktop role to transfer your building knowledge or prior repair coordination skills into? This is an exciting opportunity to work for one of Australia’s leading insurance repair builders from our Kunda Park office. Ambrose Construct Group are seeking motivated individuals to join our Rapid Repair team. If you're eager to develop your skills in supervising, scheduling, and coordinating repairs, this is the perfect opportunity for you!

About the Role:

This is an exciting, fast-paced, office-based role, where you’ll play a key part in scheduling and managing repairs while coordinating the Make Safe and repair process. Develop your career in building supervision; ACG will aid your growth by providing the opportunity to obtain your Cert IV in Building & Construction and take part in further external training.

What You’ll Be Doing:

• Work alongside an experienced team of Supervisors and Coordinators.
• Liaise with customers and trades over the phone to coordinate repairs.
• Review reports for insurers, ensuring clarity and accuracy in written and visual documentation (e.g. photos).
• Work closely with trades to ensure the required works are completed to a high standard.
• Supervise repairs and review reports before submitting them to our Submissions Team for client processing.

What We’re Looking For:

• Background in insurance, trades, or carpentry is desirable but not essential.
• Basic IT knowledge- ability to learn our systems and software with ongoing provided training and support.
• A keen eye for detail and the confidence to engage with trades to ensure clear documentation.
• A proactive and organised mindset with the ability to thrive in a fast-paced environment.

What We Offer:

• Attractive monthly bonus system based on performance.
• Exciting career growth opportunities within the role and Ambrose Construct Group.
• Comprehensive induction, training, and ongoing learning opportunities.
• A supportive and encouraging workplace culture with a passionate team.
• Staff engagement initiatives including fortnightly morning tea, monthly BBQs, and more.
• Modern office facilities and resources.
• Access to our Employee Assistance Program.
• Referral program - earn $2,000 for referring a successful candidate!

At Ambrose, we pride ourselves on fostering an inclusive and diverse work environment where every team member is valued. We believe in teamwork, professional growth, and making a real impact.

Please note: This is an office-based role.

Only shortlisted applicants will be contacted.