Rail Field Service Technician – Ticketing Systems Expert

Cubic Corporation; Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

Cubic Transportation Systems is seeking a Field Service Technician to deliver frontline technical support and maintenance across customer networks. You will perform preventative and corrective maintenance on Automated Ticketing Systems, diagnose faults, deploy software, and respond to incidents, ensuring safety and service levels.

Worked performed in the field with rostered schedules, interacting with customers and stakeholders while maintaining thorough documentation and adherence to WHSE

Qualifications

• Trade or technical qualifications in electrical, IT, or telecommunications.
• White Card and RIW Card supported/assistance offered by Cubic.

Responsibilities

• Perform preventative and corrective maintenance on Automated Ticketing Systems and assets.
• Diagnose, troubleshoot, and resolve faults in equipment, software, network, and system.
• Use diagnostic tools and docs to identify faults to component level.
• Respond to incidents and service requests within agreed SLAs.
• Complete work per system specs and safety requirements.
• Maintain service records and documentation in ServiceNow.
• Provide professional technical support to stakeholders.
• Identify safety risks and report non-conformances.
• Contribute to continuous improvement initiatives for service quality.
• Report WHSE incidents per procedures.

Skills

Field service experience

Electromechanical systems

Networking concepts

Reading schematics

Diagnostic tools usage

ITSM / incident management

Microsoft Office

ServiceNow

Service records/documentation

Analytical/problem-solving

Verbal/written communication

Stakeholder engagement

Organisational/time management

Education

Trade/technical qualifications (electrical/IT/telecommunications)

White Card (CPCWHS1001)

Rail Industry Worker (RIW) card

Queensland Driver's license (unrestricted)

Tools

ServiceNow

Microsoft Office

ITSM systems

Job description

Cubic Transportation Systems is seeking a Field Service Technician to deliver frontline technical support and maintenance across customer networks. You will perform preventative and corrective maintenance on Automated Ticketing Systems, diagnose faults, deploy software, and respond to incidents, ensuring safety and service levels.

Worked performed in the field with rostered schedules, interacting with customers and stakeholders while maintaining thorough documentation and adherence to WHSE