Field Service Technician

Cubic Transportation Systems (India); Brisbane; On-site; AUD 60,000 - 85,000; Full time

Job summary

Cubic Transportation Systems is seeking a Field Service Technician to deliver frontline technical support and maintenance for Automated Ticketing Systems across customer networks in Australia. You will perform preventative and corrective maintenance, diagnose faults, deploy software, and respond to incidents to ensure system availability and performance on a rostered schedule.

Working in the field, you will communicate with customers and internal teams, maintain service records in ServiceNow,

Qualifications

• Trade or Technical qualifications in electrical, IT or telecommunications.
• White Card or RIW Card, with employer support if needed.
• Rail Industry Worker (RIW) card.
• Valid Queensland Driver's license.
• Experience in field service or maintenance.

Responsibilities

• Perform preventative and corrective maintenance on Automated Ticketing Systems and assets.
• Diagnose, troubleshoot, and resolve faults in equipment, software, networks, and systems.
• Use diagnostic tools and documentation to identify faults to component level.
• Respond to incidents and service requests within agreed SLAs.
• Maintain accurate service records and documentation in ServiceNow.
• Provide professional technical support to customers and stakeholders.
• Identify safety risks and report issues to management.
• Contribute to continuous improvement initiatives for service quality.

Skills

Field service

Maintenance

Diagnostics

IT networking basics

Technical drawings

ServiceNow

Microsoft Office

Customer service

Time management

Education

Trade or Technical qualifications (electrical/IT/telecommunications)

White Card or RIW Card (sponsorship available)

Rail Industry Worker (RIW) card

Valid Queensland Drivers' license

Tools

ServiceNow

Job description

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary: The Field Service Technician provides frontline technical support and maintenance services for Automated Ticketing Systems and associated equipment across the customer network. The role is responsible for preventative and corrective maintenance, fault diagnosis and resolution, software deployments, and emergency response activities to ensure system availability and performance.

Working primarily in the field on customer assets supplied by Cubic, the Field Service Technician ensures services are delivered safely, efficiently, and in accordance with contractual KPIs, SLAs, and quality standards. The role operates on a rostered schedule under general supervision.

Essential Job Duties and Responsibilities:

• Perform preventative and corrective maintenance on Automated Ticketing Systems and associated customer assets, including fixed and mobile equipment


• Diagnose, troubleshoot, and resolve equipment, software, network, and system faults, including complex and critical failures


• Use diagnostic tools and technical documentation to identify and isolate faults to component level


• Respond to incidents, work orders, and service requests within agreed service levels and operational priorities


• Complete work in accordance with system specifications, Safe Work Method Statements (SWMS), standard operating procedures, and safety requirements


• Maintain accurate service records, status updates, and documentation within ServiceNow and other designated systems


• Provide professional technical support and communication to internal and external stakeholders (including customers, suppliers, and members of the public)


• Identify and report safety risks, non-conformances, operational issues, and improvement opportunities to management


• Contribute to continuous improvement initiatives that enhance service quality, efficiency, and customer outcomes


• Report all WHSE incidents, hazards, near misses, and accidents in accordance with company procedures

General Duties and Responsibilities:

• Adhere to Cubic's Quality Management System, policies, and procedures


• Comply with Work Health, Safety and Environmental (WHSE) requirements


• Maintain compliance with security, privacy, and information management requirements


• Follow Cubic Human Resources policies and procedures


• Undertake other duties reasonably required by the business

Minimum Job Requirements:

Qualifications:

• Relevant Trade or Technical qualifications e.g. electrical, IT, telecommunications (Highly Desirable)


• Queensland General Construction Induction card (CPCWHS1001 - Prepare to work safely in the construction industry) **


• Rail Industry Worker (RIW) card **


• Valid, unrestricted Queensland Drivers' license


• ** If the incumbent does not have a White Card or RIW Card, Cubic will support them in obtaining this

Skills/Experience/Knowledge:

• Demonstrated experience in field service, technical maintenance, or technician-based roles


• Experience maintaining, troubleshooting, and repairing electromechanical systems and associated equipment


• Basic understanding of networking concepts and IT infrastructure


• Ability to read and interpret technical drawings, schematics, service manuals, and technical documentation


• Experience using diagnostic tools to identify and resolve faults to component level


• Experience using incident management, service management, or ITSM systems


• Proficiency in Microsoft Office suite (Word, Excel, Outlook, Teams, and PowerPoint)


• Experience maintaining service records and using online databases or ticketing systems (e.g. ServiceNow)


• Ability to safely operate hand and power tools


• Strong analytical and problem-solving skills


• Excellent verbal and written communication skills


• Effective stakeholder engagement and customer service skills


• Strong organisational and time management capabilities

Personal Qualities:

• Customer-focused with a commitment to delivering high-quality service outcomes


• Self-motivated and capable of working independently and collaboratively within a team environment


• Proactive and adaptable, with a willingness to learn new technologies and skills


• Organised and detail-oriented, with a structured approach to planning, problem solving, and issue resolution


• Resilient and able to perform effectively in a dynamic, deadline-driven environment


• Committed to safety, quality, and continuous improvement

Physical Requirements

Ability t