Field Service Technician

Cubic Transportation Systems; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

Cubic Transportation Systems in Brisbane seeks a Field Service Technician to provide frontline technical support and maintenance for Automated Ticketing Systems across the customer network. You will diagnose faults, deploy software, and respond to incidents on a rostered schedule.

The role requires trade or technical qualifications, RIW card and a valid Queensland driver's license, with strong customer service skills and ability to work safely on site.

Qualifications

• Experience in field service, maintenance, or technician roles.
• Ability to read and interpret schematics and technical documentation.
• Experience using diagnostic tools to identify and resolve faults.

Responsibilities

• Perform preventative and corrective maintenance on Automated Ticketing Systems and customer assets.
• Diagnose, troubleshoot and resolve faults in equipment, software, and networks.
• Respond to incidents and service requests within SLAs.
• Maintain accurate service records and documentation in designated systems (e.g., ServiceNow).
• Identify safety risks and contribute to continuous improvement initiatives.

Skills

Field service experience

Electrical/IT/telecommunications

Diagnose and repair electromechanical

Diagnostic tools usage

Customer service

Documentation of service records

Education

Trade/Technical qualifications (electrical/IT/telecommunications)

Queensland General Construction Induction card (CPCWHS1001)

Rail Industry Worker (RIW) card

Queensland Driver's license (unrestricted)

Tools

ServiceNow

Microsoft Office

Job description

Business Unit: Cubic Transportation Systems

Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details

Job Summary

The Field Service Technician provides frontline technical support and maintenance services for Automated Ticketing Systems and associated equipment across the customer network. The role is responsible for preventative and corrective maintenance, fault diagnosis and resolution, software deployments, and emergency response activities to ensure system availability and performance. Working primarily in the field on customer assets supplied by Cubic, the Field Service Technician ensures services are delivered safely, efficiently, and in accordance with contractual KPIs, SLAs, and quality standards. The role operates on a rostered schedule under general supervision.

Essential Job Duties and Responsibilities

Perform preventative and corrective maintenance on Automated Ticketing Systems and associated customer assets, including fixed and mobile equipment Diagnose, troubleshoot, and resolve equipment, software, network, and system faults, including complex and critical failures Use diagnostic tools and technical documentation to identify and isolate faults to component level Respond to incidents, work orders, and service requests within agreed service levels and operational priorities Complete work in accordance with system specifications, Safe Work Method Statements (SWMS), standard operating procedures, and safety requirements Maintain accurate service records, status updates, and documentation within ServiceNow and other designated systems Provide professional technical support and communication to internal and external stakeholders (including customers, suppliers, and members of the public) Identify and report safety risks, non-conformances, operational issues, and improvement opportunities to management Contribute to continuous improvement initiatives that enhance service quality, efficiency, and customer outcomes Report all WHSE incidents, hazards, near misses, and accidents in accordance with company procedures

General Duties and Responsibilities

Adhere to Cubic's Quality Management System, policies, and procedures Comply with Work Health, Safety and Environmental (WHSE) requirements Maintain compliance with security, privacy, and information management requirements Follow Cubic Human Resources policies and procedures Undertake other duties reasonably required by the business

Minimum Job Requirements

Qualifications

• Relevant Trade or Technical qualifications e.g. electrical, IT, telecommunications (Highly Desirable)
• Queensland General Construction Induction card (CPCWHS1001 – Prepare to work safely in the construction industry)
• ** Rail Industry Worker (RIW) card **
• ** Valid, unrestricted Queensland Drivers’ license **

** If the incumbent does not have a White Card or RIW Card, Cubic will support them in obtaining this

Skills/Experience/Knowledge

Demonstrated experience in field service, technical maintenance, or technician-based roles Experience maintaining, troubleshooting, and repairing electromechanical systems and associated equipment Basic understanding of networking concepts and IT infrastructure Ability to read and interpret technical drawings, schematics, service manuals, and technical documentation Experience using diagnostic tools to identify and resolve faults to component level Experience using incident management, service management, or ITSM systems Proficiency in Microsoft Office suite (Word, Excel, Outlook, Teams, and PowerPoint) Experience maintaining service records and using online databases or ticketing systems (e.g. ServiceNow) Ability to safely operate hand and power tools Strong analytical and problem-solving skills Excellent verbal and written communication skills Effective stakeholder engagement and customer service skills Strong organisational and time management capabilities

Personal Qualities

Customer-focused with a commitment to delivering high-quality service outcomes Self-motivated and capable of working independently and collaboratively within a team environment Proactive and adaptable, with a willingness to learn new technologies and skills Organised and detail-oriented, with a structured approach to planning, problem solving, and issue resolution Resilient and able to perform effectively in a dynamic, deadline-driven environment Committed to safety, quality, and continuous improvement

Physical Requirements

• Ability to work outdoors and travel regularly between customer sites
• Ability to lift and carry equipment in accordance with manual handling guidelines and safe operating procedures
• Ability to work at heights, within rail environments, and in varying weather conditions where required
• Ability to participate in an on-call and rostered work environment

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business needs.

Worker Type

Employee

Equal Opportunity

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law. Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications. CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions. Cubic is proud to have a presence in over 60 countries and employ over 5,000 people worldwide. We are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action-Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law. For more information on Equal Employment please visit: http://www.cubic.com/Careers/Applicant-Help To learn more, visit Cubic.com.

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