Radiology Office Manager/Reception Manager

Baulkham Hills Radiology; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

All-day parking nearby

Job summary

Baulkham Hills Radiology is seeking a hands-on Lead Reception and Office Operations Lead to oversee the reception team and daily workflows in our Baulkham Hills practice.

You will supervise colleagues, manage bookings, billing, and office processes, and contribute ideas to improve patient experience as we grow. A calm, practical leadership style and radiology experience are highly valued.

Qualifications

• Experience in medical reception or administration is essential.
• Demonstrated leadership and ability to supervise a team.
• Radiology sector experience is advantageous.
• Knowledge of Medicare, private billing and imaging bookings.
• Familiarity with medical practice software facilitates daily workflows.

Responsibilities

• Coordinate reception staffing, rosters and daily priorities.
• Welcome patients, handle bookings and enquiries.
• Train, support and supervise reception/administration staff.
• Oversee billing accuracy, payments and follow-up.
• Collaborate with leadership and clinicians to improve operations.

Skills

Medical reception

Leadership

Radiology experience

Billing knowledge

Practice software

Job description

Lead reception and office operations in a growing radiology practice in Baulkham Hills. This hands-on role combines reception, team supervision and office management, with dedicated office time allocated for management responsibilities. You'll have opportunities to contribute ideas, improve workflows and help shape the practice as we grow.

Key responsibilities

• Coordinate reception staffing, rosters, appointment workflows and daily priorities
• Welcome patients and assist with bookings, enquiries and reception duties
• Train, support and supervise reception and administration colleagues
• Oversee billing accuracy, payments, reconciliations and administrative follow-up
• Work with practice leadership and clinicians to resolve issues and improve daily operations

About you

• Strong medical reception or administration experience
• Confident communication skills and a calm, practical approach to leading a team
• Radiology experience highly regarded
• Knowledge of Medicare and private billing, imaging bookings and medical practice software
• Established office or reception manager experience, or experienced senior radiology receptionist ready to take on broader leadership responsibilities
• Dedicated office time alongside reception and supervision duties
• Support for further education where appropriate, relevant to your role and professional development
• Nearby all-day parking available
• Opportunity to contribute to the development of a growing local radiology practice

About us

A growing radiology practice in Baulkham Hills seeking an experienced medical administration professional to lead the reception team, coordinate daily office operations and help deliver a welcoming, well-organised patient experience.