Office Manager

Frog Recruitment; Sydney; On-site; AUD 90,000 - 100,000; Full time

Benefits offered by this job

9-day fortnight

Job summary

Frog Recruitment partners with a growing healthcare provider in Sydney to recruit an experienced Office Manager, Practice Manager or Administration Manager. You will lead front-of-house operations, support a high-performing team and ensure an exceptional experience for patients, clinicians and stakeholders.

Reporting to senior operational leadership, you will oversee day-to-day running of multiple service areas, manage rosters, patient flow and billing, and build strong relationships across

Qualifications

• Leadership experience supervising clerical and reception teams.
• Strong scheduling and rostering capabilities.
• Excellent communication with patients, clinicians and stakeholders.
• Experience managing patient flow and service delivery in a healthcare setting.
• Familiarity with billing processes and administrative workflows.
• Knowledge of Medicare, private health fund or related billing is advantageous.

Responsibilities

• Lead, mentor and support a clerical and reception team.
• Manage rosters, schedules and workforce planning.
• Drive efficient patient flow and service delivery.
• Handle escalated patient enquiries and complaints professionally.
• Oversee billing, banking and administrative processes.
• Build effective relationships with clinicians, hospital stakeholders and internal teams.
• Monitor operational performance and identify improvements.
• Ensure compliance with healthcare and administrative procedures.

Skills

People leadership

Staff supervision

Scheduling

Stakeholder management

Customer service

Healthcare experience

Job description

Join a growing healthcare provider where you'll play a key role in leading daily operations across a busy, patient-focused environment. This is an opportunity for an experienced Office Manager, Practice Manager or Administration Manager to oversee front-of-house operations, support a high-performing team, and ensure an exceptional experience for patients, clinicians and stakeholders.

Reporting to senior operational leadership, you will be responsible for the smooth day-to-day running of multiple service areas within a fast-paced healthcare setting.

• Leading, mentoring and supporting a clerical and reception team
• Managing rosters, schedules and workforce planning
• Driving efficient patient flow and service delivery
• Handling escalated patient enquiries and complaints professionally
• Overseeing billing, banking and administrative processes
• Building effective relationships with clinicians, hospital stakeholders and internal teams
• Monitoring operational performance and identifying improvements
• Ensuring compliance with relevant healthcare and administrative procedures

About You

• Previous experience in an Office Manager, Practice Manager, Administration Manager or similar leadership role
• Strong people leadership skills with experience supervising administrative teams
• A calm, organised and adaptable approach in a busy environment
• Excellent stakeholder management and communication skills
• Strong understanding of scheduling, workflow coordination and customer service delivery
• Experience within healthcare, medical, radiology, allied health or specialist practice settings will be highly regarded
• Knowledge of Medicare, private health fund, DVA or related billing processes will be advantageous

What's on Offer

• Salary package of approximately $90,000-$100,000 + super, dependent on experience
• Collaborative and supportive leadership team
• 9-day fortnight arrangement (1 day off per fortnight!)
• Stable, growing organisation with ongoing investment in technology and services
• Opportunity to make a genuine impact on team performance and patient outcomes

If you're a proactive operational leader who thrives in a fast-moving healthcare environment and enjoys supporting teams to deliver exceptional service, we'd welcome your application.