Administration Manager

The Radiology Clinic; Maroochydore; On-site; AUD 85,000 - 110,000; Full time

Job summary

The Radiology Clinic on the Sunshine Coast is seeking an experienced Administration Manager to lead our reception and administration team across the Maroochydore and Forest Glen sites. You will oversee rostering, billing oversight, onboarding and staff development, and be hands-on on the reception desk when needed to ensure a smooth patient experience.

As a doctor-owned practice, we value patient-centered care, strong teamwork, and initiative.

Qualifications

• Previous experience in a team leader or administration management role.
• Strong customer service mindset with focus on patient experience.
• Excellent people skills and ability to lead a diverse team.

Responsibilities

• Leading and managing the reception and administration team across both sites.
• Rostering, leave management and workforce planning.
• Billing oversight and Medicare compliance.
• Onboarding and training new staff.
• Managing patient experience and complaints.
• Maintaining and improving administration systems and workflows.
• Reporting to the Operations Manager.

Skills

Team leadership

Administration management

Customer service

Job description

We're looking for an experienced Administration Manager to lead our reception and administration team across both our Maroochydore and Forest Glen sites. At The Radiology Clinic, we believe the patient comes first. Whether someone is attending for a routine scan or navigating a life-changing diagnosis, the administration team plays a critical role in how supported, informed and cared for they feel. You'll put patient experience at the heart of everything the administration team does. This is a hands-on leadership role. You'll be comfortable stepping onto the reception desk when needed, we're a team that leads from the front.

About us

The Radiology Clinic is a doctor-owned radiology practice on the Sunshine Coast, providing high-quality imaging services across two sites. We're a growing, locally owned practice with a strong team culture and a genuine commitment to patient-centered care.

Key responsibilities

• Leading and managing the reception and administration team across both sites
• Rostering, leave management and workforce planning
• Billing oversight and Medicare compliance
• Onboarding and training new staff
• Managing patient experience and complaints
• Maintaining and improving administration systems and workflows
• Reporting to the Operations Manager

About you

• Previous experience in a team leader or administration management role
• A genuine passion for customer service and creating a great experience for every patient
• Strong people skills and a genuine interest in leading a team
• Experience in a medical or healthcare setting preferred
• Confident, calm and solutions-focused under pressure
• Comfortable working across multiple sites
• Supportive, doctor-owned local Sunshine Coast business
• Strong team culture
• Opportunity to lead a team that genuinely cares about patients and each other
• Work closely with an experienced leadership team that values initiative and new ideas
• Be part of a growing locally owned Sunshine Coast business