Query Administrator - VIC

Abn-Group; Melbourne; On-site; AUD 55,000 - 68,000; Full time

Job summary

ABN Group in Docklands is seeking a proactive Query Administrator to join our Accounts Payable team on a 6-month fixed term contract. The role focuses on managing supplier, trade, and internal finance queries with a customer-centric approach.

You will collaborate with a broad range of stakeholders, triage requests, and drive timely resolution while contributing to process improvements within a fast-paced finance function.

Qualifications

• Experience in customer service, administration or finance support.
• Strong written and verbal communication skills.
• Excellent organisational skills and strong attention to detail.
• Ability to manage competing priorities in a high-volume environment.
• Proactive mindset with a positive can-do attitude.
• Strong stakeholder management and relationship-building skills.

Responsibilities

• Triaging and managing incoming supplier and internal finance queries through to resolution.
• Responding to phone and email enquiries in a timely and professional manner.
• Liaising with internal departments to facilitate efficient query resolution.
• Providing regular updates to stakeholders and vendors throughout the process.
• Supporting continuous improvement initiatives within the Accounts Payable team.
• Assisting with maintaining strong vendor and stakeholder relationships.
• Collaborating with the wider Finance team to support business outcomes.
• Documenting and updating existing Process SOPs and Flow Charts.

Skills

Customer service

Administration

Finance support

Communication skills

Organisational skills

Stakeholder management

Tools

ServiceNow

Job description

• Fast-paced, people-focused position where no two days are the same
• Docklands-based role with exposure across a well-established WA business
• 6-month fixed term opportunity within a supportive and collaborative Finance team

Who Are We?

For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands of Western Australians. We've crafted over 100,000 homes, from first homes to luxury residences, building trust and delivering excellence. With 1 in 4 customers referred by someone who believes in our commitment, we continue to shape WA’s property landscape.

The Opportunity

We are currently seeking a proactive and customer-focused Query Administrator to join our Accounts Payable team on a 6-month fixed term contract based in our Docklands office.

In this role, you will play a key part in supporting the wider business by managing and resolving supplier, trade, and internal finance queries in a professional and timely manner. You will work closely with a broad range of stakeholders across the business, ensuring strong relationships are maintained while contributing to the smooth operation of the Accounts Payable function.

This role would suit someone who enjoys problem solving, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.

Key responsibilities include:

• Triaging and managing incoming supplier and internal finance queries through to resolution
• Responding to phone and email enquiries in a timely and professional manner
• Liaising with internal departments to facilitate efficient query resolution
• Providing regular updates to stakeholders and vendors throughout the process
• Supporting continuous improvement initiatives within the Accounts Payable team
• Assisting with maintaining strong vendor and stakeholder relationships
• Collaborating with the wider Finance team to support business outcomes
• Documenting and updating existing Process SOPs and Flow Charts

What You’ll Bring

This opportunity would suit someone who is organised, proactive, and enjoys working collaboratively within a supportive team environment.

To be successful in this role, you will bring:

• Previous experience within customer service, administration, or finance support
• Strong written and verbal communication skills
• Excellent organisational skills with strong attention to detail
• The ability to manage competing priorities in a high-volume environment
• A proactive mindset with a positive “can do” attitude
• Strong stakeholder management and relationship-building skills
• Confidence working across phone and email correspondence
• Experience of using ServiceNow case management tool is desirable but not essential

Applications close: Sunday 15 November 2026