Operations Support

Y-Axis; Perth; Hybrid; AUD 60,000 - 70,000; Full time

Job summary

Boon Solutions, a Perth-based IT consultancy, is seeking a reliable Business Administration & Executive Support Officer to help manage the details that keep the business moving. You will handle administration, executive support, customer renewals, billing coordination, records management, and general operations.

You will work closely with directors and the team across MS Office, Xero, Jira and Confluence, maintaining accurate records, coordinating renewals, processing invoices, and identifying

Qualifications

• 3+ years’ experience in administration, executive support, finance administration, customer billing, contract administration, or a similar role.
• Experience supporting directors, managers, or senior team members.
• Experience with customer billing, renewals, contracts, subscriptions, licences, or service-based agreements.
• Strong technical aptitude and confidence working in an IT, software, or technology-focused business.
• Proficiency with Microsoft Office, especially Excel, Word, Outlook, and Teams.
• Experience with Xero, Jira, and Confluence is preferred.

Responsibilities

• Providing administration and executive support to directors and team members.
• Managing calendars, meetings, appointments, travel, and scheduling.
• Preparing documents, reports, presentations, agendas, minutes, and correspondence.
• Tracking meeting actions and following up to ensure tasks are completed.
• Maintaining customer contract, subscription, renewal, and billing records.
• Coordinating renewal reminders, quotes, purchase orders, documentation, and billing information.
• Preparing and processing customer invoices and renewal billing.
• Monitoring customer payments and following up overdue accounts professionally.
• Assisting with project budget, timesheet, expenditure, and finance records for reporting.
• Processing supplier invoices and payment administration as required.
• Keeping records organised across systems such as Microsoft Office, Teams, Xero, Jira, and Confluence.
• Identifying opportunities to improve processes, templates, documentation, and ways of working.
• Supporting general business administration, internal coordination, and ad hoc projects.

Skills

Administration

Executive support

Finance administration

Customer billing

Contract administration

Office coordination

Microsoft Office

Excel

Xero

Jira

Confluence

Tools

Xero

Jira

Confluence

Microsoft Office

Excel

Job description

Dubai, Northwest Territories, Australia - Full Time

Start Date

Immediate

Expiry Date

16 Nov, 26

0.0

Posted On

18 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Consumer Services

Description

About the job

Boon Solutions is a leading System Integrator, Data, Analytics and AI Consultancy delivering Strategy & Advisory, Cloud Readiness, Data Architecture & Integration, AI Readiness, Process Automation, Business Intelligence, Managed Services and Training. Since 2014, we’ve transformed raw data into intelligent decisions for enterprises across industry. ISO/IEC 27001:2022 certified and technology-agnostic, we architect secure, scalable platforms and automate workflows.

We are a small, professional, and growing team looking for a reliable all-rounder to help keep the business organised and running smoothly.

This role is ideal for someone who enjoys variety, takes ownership, and likes improving the way things are done. You will work closely with the directors and team across business administration, customer billing, coordination, and process improvement.

Why Join Boon Solutions?

We are looking for someone who cannot only complete day-to-day tasks, but also help us improve our systems, documentation, follow-up, and internal processes as the business grows.

You will have the opportunity to

• Work closely with the directors and senior team.
• Be involved in many areas of a growing IT consulting business.
• Learn about software subscriptions, customer renewals, consulting projects, and business systems.
• Take ownership of important administration and coordination tasks.
• Help improve processes, documentation, and workflows as the business grows.

About the Role

As our Business Administration & Executive Support Officer, you will help manage the details that keep the business moving. This is a broad role covering administration, executive support, customer renewals, billing coordination, records management, and general business operations.

Your responsibilities will include:

• Providing administration and executive support to directors and team members.
• Managing calendars, meetings, appointments, travel, and scheduling.
• Preparing documents, reports, presentations, agendas, minutes, and correspondence.
• Tracking meeting actions and following up to ensure tasks are completed.
• Maintaining customer contract, subscription, renewal, and billing records.
• Coordinating renewal reminders, quotes, purchase orders, documentation, and billing information.
• Preparing and processing customer invoices and renewal billing.
• Monitoring customer payments and following up overdue accounts professionally.
• Assisting with project budget, timesheet, expenditure, and finance records for reporting.
• Processing supplier invoices and payment administration as required.
• Keeping records organised across systems such as Microsoft Office, Teams, Xero, Jira, and Confluence.
• Identifying opportunities to improve processes, templates, documentation, and ways of working.
• Supporting general business administration, internal coordination, and ad hoc projects.

About You

You are organised, practical, reliable, and comfortable working in a small business where priorities can change. You enjoy getting things done, but you also notice when something could be done better.

You will be a good fit if you:

• Enjoy a role with variety, ownership, and responsibility.
• Are organised and good at keeping track of details.
• Follow through on tasks without needing repeated reminders.
• Communicate clearly and keep people updated.
• Are comfortable using systems and learning new tools.
• Can manage competing priorities and raise blockers early.
• Take accuracy, deadlines, and confidentiality seriously.
• Like improving processes, documentation, and workflows.
• Enjoy supporting a team and helping a business run more smoothly.
• Show learning agility when working with systems, processes, software tools, and business documentation.

Skills and Experience

You will ideally have:

• 3+ years’ experience in administration, executive support, finance administration, customer billing, contract administration, office coordination, or a similar role.
• Experience supporting directors, managers, or senior team members.
• Experience with customer billing, renewals, contracts, subscriptions, licences, or service-based agreements.
• Professionalism and discretion when handling confidential business, financial, contractual, and personal information.
• Strong technical aptitude and confidence working in an IT, software, or technology-focused business.
• Strong attention to detail and accuracy.
• Good written and verbal communication skills.
• Proficiency with Microsoft Office, especially Excel, Word, Outlook, and Teams.
• Experience with Xero, Jira, and Confluence is preferred.

This is a full-time role based in Perth, with some travel required from time to time.

Boon Solutions does not accept unsolicited CV's from recruitment agents and is only considering direct applications.