Quality & Compliance Specialist – Community Services

AKG; Kempsey; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Personal and professional development

Birthday leave

Diversity leave

Employee Assistance Program

Novated car leasing

Wellbeing program

Job summary

AKG, a leading Australian employment, training and health services provider, is hiring a Quality & Compliance Officer. The role supports Real Futures programs, ensuring contractual compliance and administrative best practice.

The successful candidate will interpret contracts, develop policies, review service delivery models, and lead monthly audits and risk reporting to strengthen governance and service quality across sites.

Qualifications

• Tertiary qualifications in Administration, Human Services, Business, Marketing or Employment Services.
• Experience in Community Service, Children, Youth and Families or Employment Services.
• Familiarity with regulatory and quality frameworks relevant to Inclusive Employment Australia.
• Proficiency in MS Office and database applications.

Responsibilities

• Provide interpretation and advice on all Real Futures contracts.
• Develop, implement, and review workplace policies and procedures.
• Conduct reviews of Documentary Evidence in ESS and CRM systems.
• Prepare monthly reports detailing risks and mitigation strategies.
• Lead quality audits across operational areas and monitor compliance.

Skills

MS Office

Database applications

Communication

Negotiation

Time management

Organisational skills

Teamwork

Independent work

Education

Administration

Human Services

Business

Marketing

Employment Services

Tools

MS Office

Database applications

Job description

AKG, a leading Australian employment, training and health services provider, is hiring a Quality & Compliance Officer. The role supports Real Futures programs, ensuring contractual compliance and administrative best practice.

The successful candidate will interpret contracts, develop policies, review service delivery models, and lead monthly audits and risk reporting to strengthen governance and service quality across sites.