Quality Assurance & Improvement Coordinator

Goal Indigenous Services; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working

Hybrid office in Williamstown

Career development

Novated leasing

Share-matching program

Inclusive culture

Job summary

Goal Indigenous Services is seeking an experienced Assurance & Improvement Coordinator to support the delivery of important transport infrastructure contracts in Williamstown. This Aboriginal and Torres Strait Islander Identified position requires strong governance, audit, and continuous improvement capabilities.

You will coordinate management systems, document control, audits and corrective actions, and work with frontline teams to embed standardized processes across projects.

Qualifications

• Experience in quality, assurance, systems or continuous improvement within infrastructure, transport, utilities, construction or maintenance services.
• A relevant qualification in quality, auditing, business, engineering or civil construction.
• Strong knowledge of ISO 9001, integrated management systems, auditing and corrective action practices.
• Excellent document control, analytical, report-writing and facilitation skills.
• The ability to influence stakeholders and embed consistent processes across frontline and management teams.
• A current Victorian driver’s licence.
• ISO 9001 auditor certification will be highly regarded.

Responsibilities

• Management Systems & Document Control: Maintain the contract management system, document registers, records and SharePoint repositories. Coordinate document reviews, approvals, training and compliance updates.
• Audit & Assurance: Coordinate audits and assurance activities across operational, commercial, technical, data and HSEQ functions. Track corrective actions and report on compliance, risks and control effectiveness.
• Non-Conformance & Continuous Improvement: Manage non-conformance and corrective action processes, analyse trends and identify opportunities for improvement. Support innovation initiatives and monitor their implementation and benefits.
• Governance & Readiness: Maintain program plans and governance controls, coordinate reviews and readiness assessments, and ensure requirements are embedded into operational processes through training and audits.

Skills

Quality assurance

Systems thinking

Continuous improvement

Audit coordination

Stakeholder influence

Document control

Analytical reporting

Facilitation skills

Education

Quality/auditing qualification

Tools

ISO 9001 auditing

Job description

Goal Indigenous Services are seeking an experienced Assurance & Improvement Coordinator to support the effective delivery of these important transport infrastructure contracts in Williamstown.

* This is an Aboriginal and Torres Strait Islander Identified position *

Key responsibilities

• Management Systems & Document Control: Maintain the contract management system, document registers, records and SharePoint repositories. Coordinate document reviews, approvals, training and compliance updates.
• Audit & Assurance: Coordinate audits and assurance activities across operational, commercial, technical, data and HSEQ functions. Track corrective actions and report on compliance, risks and control effectiveness.
• Non-Conformance & Continuous Improvement: Manage non-conformance and corrective action processes, analyse trends and identify opportunities for improvement. Support innovation initiatives and monitor their implementation and benefits.
• Governance & Readiness: Maintain program plans and governance controls, coordinate reviews and readiness assessments, and ensure requirements are embedded into operational processes through training and audits.

You will ideally bring:

• Experience in quality, assurance, systems or continuous improvement within infrastructure, transport, utilities, construction or maintenance services.
• A relevant qualification in quality, auditing, business, engineering or civil construction.
• Strong knowledge of ISO 9001, integrated management systems, auditing and corrective action practices.
• Excellent document control, analytical, report-writing and facilitation skills.
• The ability to influence stakeholders and embed consistent processes across frontline and management teams.
• A current Victorian driver’s licence.
• ISO 9001 auditor certification will be highly regarded.

Benefits:

• Flexible working: Hybrid working arrangements from our Williamstown office, with flexibility requests genuinely considered.
• Career development: Opportunities for professional growth, internal mobility and skills development through our online learning platform.
• Financial benefits: Access to novated leasing and a share-matching program.
• Inclusive culture: A strong commitment to safety, diversity, inclusion and recognising the contributions of our people