ITS Works Monitoring Officer

Goal Indigenous Services; Australia; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Career development

Learning opportunities

Inclusive workplace

Team environment

Job summary

Goal Indigenous Services seeks an ITS Works Monitoring Officer to monitor road network conditions, manage faults and incidents, and coordinate timely operational responses. You will help ensure safe, reliable transport operations, maintain accurate records, and uphold contractual compliance in a rotating 24/7 schedule.

This Aboriginal and Torres Strait Islander Identified position focuses on collaboration with internal teams and stakeholders to deliver prompt, well-documented actions and

Qualifications

• Experience in control rooms or incident coordination is preferred.
• Strong attention to detail and accurate record-keeping are essential.
• Clear written and verbal communication, including under pressure.
• Ability to follow procedures and assess risks and escalation needs.
• Comfort using computer systems and learning new technologies.
• Ability to work independently and with a team on a rotating 24/7 roster.
• Knowledge of road networks, traffic operations or ITS is advantageous.

Responsibilities

• Monitor road network conditions, alarms, CCTV feeds and notifications.
• Assess, prioritise and escalate faults, incidents and safety hazards.
• Coordinate responses with internal teams, contractors and stakeholders.
• Track incidents through to resolution, handover or closure.
• Maintain fault records, shift logs and reports for compliance and auditing.
• Communicate updates to the Department of Transport and Planning and authorised stakeholders.
• Perform effective shift handovers and follow safety and fatigue procedures.

Skills

Attention to detail

Record-keeping

Communication skills

Procedural follow-through

Risk assessment

Computer literacy

Teamwork

Shift work 24/7

ITS knowledge

Job description

Goal Indigenous Services are seeking anITS Works Monitoring Officer to monitor road network conditions, manage incoming faults and incidents, and coordinate timely operational responses.

You will play an important role in supporting safe, reliable transport operations while maintaining accurate records and ensuring compliance with contractual requirements.

* This is an Aboriginal and Torres Strait Islander Identified position *

Key Responsibilities

• Monitor road network conditions, alarms, CCTV feeds and incoming notifications.
• Assess, prioritise and escalate faults, incidents and safety hazards.
• Coordinate operational responses with internal teams, contractors and relevant stakeholders.
• Track incidents through to resolution, handover or formal closure.
• Maintain accurate fault records, shift logs and operational reports for compliance and auditing.
• Communicate updates to the Department of Transport and Planning and other authorised stakeholders.
• Complete effective shift handovers and follow workplace safety and fatigue management procedures.

Ideally, you will have:

• Experience in a control room, network operations, transport, utilities, telecommunications, logistics or incident coordination.
• Strong attention to detail and accurate record-keeping skills.
• Clear written and verbal communication skills, including under pressure.
• The ability to follow procedures, assess risks and escalation issues appropriately.
• Confidence using computer systems and learning new technologies.
• The ability to work independently and collaboratively within a rotating 24/7 shift roster.
• Knowledge of road networks, traffic operations or intelligent transport systems (advantageous).
• Relevant qualifications in transport, operations, emergency management, technology or civil infrastructure.

Benefits:

• Career development: Opportunities to grow your skills and explore internal career pathways.
• Learning opportunities: Access to online training and professional development.
• Inclusive workplace: A culture that values safety, diversity and respect.
• Team environment: Work alongside experienced professionals in a collaborative operational setting.