Public Trust & Estate Support Specialist

Queensland Government; Gold Coast City; On-site; AUD 60,000 - 70,000; Full time

Job summary

Queensland Government is seeking a customer-focused professional to join the Financial Administration team in Southport. The role emphasizes timely responses to inquiries, empathetic support for vulnerable individuals, and accurate financial documentation.

This permanent full-time position offers opportunities to build a rewarding career within a values-driven team. You will contribute to delivering high-quality customer service while navigating complex personal circumstances, ensuring

Qualifications

• Customer-focused service delivery and empathy ultimately improving user outcomes.
• Strong interpersonal and communication skills to build trust with diverse stakeholders.
• Sound judgement and problem-solving abilities to make decisions within policy frameworks.
• Ability to manage competing priorities with accuracy and attention to detail.

Responsibilities

• Respond promptly to inquiries and provide clear, accurate information.
• Exercise judgment in decision-making to support vulnerable customers with empathy.
• Assist with financial administration tasks, documentation and record-keeping in a timely manner.

Job description

Queensland Government is seeking a customer-focused professional to join the Financial Administration team in Southport. The role emphasizes timely responses to inquiries, empathetic support for vulnerable individuals, and accurate financial documentation.

This permanent full-time position offers opportunities to build a rewarding career within a values-driven team. You will contribute to delivering high-quality customer service while navigating complex personal circumstances, ensuring