Public Sector CRM Account Executive

ServiceNow; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

ServiceNow is seeking a CRM Account Executive to drive growth in CRM & Industry Solutions. You will build client relationships, lead executive discussions, and manage sales cycles from prospecting to close in an assigned territory.

You will work with Solution Consulting to demonstrate capabilities, align with business outcomes, and identify expansion opportunities across customers. A track record in enterprise sales and public sector experience is preferred.

Qualifications

• Demonstrated ability to apply AI to work processes, decision-making, or problem-solving
• 12+ years in sales with a record of winning new business for enterprise-class customer experience or other business solutions
• Experience selling to public sector customers
• Advanced knowledge of sales force automation, customer service management, ERP, or other business application technologies
• Experience managing short and long complex sales cycles
• Strong understanding of business sales processes
• Bachelor’s degree in business, marketing, or a related discipline, or equivalent experience

Responsibilities

• Develop a sales strategy for your territory and lead executive discussions
• Position demonstrations of ServiceNow’s CRM solutions with the Solution Consulting counterpart
• Manage the sales process through to opportunity close
• Maintain accounts to ensure customer satisfaction and identify revenue opportunities
• Support regional partner channels to deliver an effective customer experience
• Use internal tools to manage leads, forecasts, territory plans, and goals
• Research prospects and accounts using CRM data and AI tools
• Travel for training or meetings as required

Job description

ServiceNow is seeking a CRM Account Executive to drive growth in CRM & Industry Solutions. You will build client relationships, lead executive discussions, and manage sales cycles from prospecting to close in an assigned territory.

You will work with Solution Consulting to demonstrate capabilities, align with business outcomes, and identify expansion opportunities across customers. A track record in enterprise sales and public sector experience is preferred.