PropTech CX Specialist for Real Estate Platform

Matterport; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Up to 20 weeks parental leave

Wellbeing Leave

Novated leasing through Autopia

Leadership development programs

Innovation Days & social events

Job summary

Matterport is seeking a Customer Experience Partner in Sydney to support Real Estate agents, answer inquiries, and help clients maximise value from our Matterport platform. You’ll be a technical problem-solver, brand ambassador, and advocate for customer success.

You’ll engage via phone, live chat, and email, build loyalty, and contribute to product improvements through client feedback. Training and career pathways in Tech, Marketing and Data are available as the CX team grows.

Qualifications

• Previous experience in fast-paced customer service roles.
• Passionate about delivering great customer experience.
• Excellent communication skills with an enthusiastic, positive approach.
• Resilient and empathic in nature
• Excellent problem-solving skills.
• A high level of confidentiality.
• Naturally curious and comfortable with new technology.
• Experience supporting tech platforms within the SaaS industry (preferred).
• Contact centre experience (highly preferred).
• Experience in support roles for Real Estate, PropTech, Online Sales or Advertising Sales.

Responsibilities

• Be a trusted partner: You'll be the go-to technical wizard and account champion for Real Estate agents, helping them solve problems and get the most out of our industry-leading solutions.
• Master the art of connection: As the friendly and knowledgeable voice of our brand, you'll expertly manage inbound enquiries across phone, live chat, and email.
• Drive customer love: You'll become a true product guru, empowering our clients to unlock the full potential of our platforms and building amazing loyalty.
• Be a changemaker: Have your ear to the ground! You’ll turn valuable client feedback into smart process and product improvements that directly shape our company's strategy.
• Be a super-collaborator: You'll lend your expertise to support our internal Sales and Implementation crews, helping us win as one awesome team.
• Become an industry expert: This is your chance to dive deep! We'll support your growth as you become a specialist in the dynamic Australian Real Estate and Developer space.

Skills

Customer service

Communication

Problem solving

Confidentiality

Tech savviness

Empathy

Adaptability

Job description

Matterport is seeking a Customer Experience Partner in Sydney to support Real Estate agents, answer inquiries, and help clients maximise value from our Matterport platform. You’ll be a technical problem-solver, brand ambassador, and advocate for customer success.

You’ll engage via phone, live chat, and email, build loyalty, and contribute to product improvements through client feedback. Training and career pathways in Tech, Marketing and Data are available as the CX team grows.