CX Specialist: Matterport for Real Estate

Hatch; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Up to 20 weeks paid parental leave for

Wellbeing Leave

Novated leasing through Autopia

Leadership development programs

Regular social events

Job summary

Domain is seeking a Customer Experience Partner for Matterport in Sydney. You’ll be the trusted contact, handling inquiries across phone, live chat and email while helping Real Estate agents leverage our immersive 3D models.

You’ll become a product expert, turn client feedback into improvements, and collaborate with Sales and Implementation teams to deliver exceptional service in Australia’s Real Estate and PropTech space.

Qualifications

• Experience in fast-paced customer service roles.
• Excellent communication with an enthusiastic, positive approach.
• Resilient and empathic in nature.
• Excellent problem-solving skills.
• High level of confidentiality.
• Curiosity and comfort with new technology.

Responsibilities

• Serve as the go-to partner for Real Estate agents, solving problems and maximizing product use.
• Handle inbound inquiries via phone, live chat and email.
• Gather feedback to influence process and product improvements.
• Collaborate with Sales and Implementation teams to win as a team.
• Develop expertise in the Australian Real Estate and PropTech space.

Skills

Customer service

Communication

Problem solving

Confidentiality

Tech-savvy

Job description

Domain is seeking a Customer Experience Partner for Matterport in Sydney. You’ll be the trusted contact, handling inquiries across phone, live chat and email while helping Real Estate agents leverage our immersive 3D models.

You’ll become a product expert, turn client feedback into improvements, and collaborate with Sales and Implementation teams to deliver exceptional service in Australia’s Real Estate and PropTech space.