Customer Experience Lead - PropTech SaaS

Hatch; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Up to 20 weeks paid parental leave for

Wellbeing Leave

Novated leasing through Autopia

Leadership development programs

Regular social events

Job summary

Domain in Sydney is seeking a customer support specialist to assist Real Estate agents with our Matterport product, a spatial data platform that creates immersive 3D models. You’ll handle diverse inquiries, provide product guidance, and drive client satisfaction in a fast-paced SaaS environment.

You’ll work with Domain and CoStar to grow your expertise, influence product improvements, and support cross-functional teams across Sales and Implementation.

Qualifications

• Previous experience in fast-paced customer service roles.
• Experience in support roles for Real Estate, PropTech, Online Sales or Advertising Sales is a plus.
• Must maintain a high level of confidentiality.

Responsibilities

• Be a trusted partner for Real Estate agents, guiding them to get the most from our solutions.
• Manage inbound enquiries via phone, live chat, and email with a friendly, knowledgeable voice.
• Help clients unlock the full potential of the platforms and build loyalty.
• Translate client feedback into process and product improvements that shape strategy.
• Collaborate with Sales and Implementation teams to deliver best-in-class service.

Skills

Customer service

Communication

Problem solving

Tech-savvy

SaaS experience

Job description

Domain in Sydney is seeking a customer support specialist to assist Real Estate agents with our Matterport product, a spatial data platform that creates immersive 3D models. You’ll handle diverse inquiries, provide product guidance, and drive client satisfaction in a fast-paced SaaS environment.

You’ll work with Domain and CoStar to grow your expertise, influence product improvements, and support cross-functional teams across Sales and Implementation.