Customer Experience Partner - PropTech & Real Estate SaaS

Domain Group; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Up to 20 weeks parental leave

Wellbeing Leave

Novated leasing

Leadership development

Innovation Days

Job summary

Domain is seeking a Customer Experience Partner for Matterport in Sydney, focusing on customer and booking support for our Matterport product. You’ll handle inquiries from Real Estate agents, becoming a product expert and driving customer loyalty.

In this role you’ll partner with Sales and Implementation teams, translating client feedback into improvements and contributing to our growth in the Australian Real Estate/PropTech space. An energetic communicator with resilience will thrive.

Qualifications

• Previous experience in fast-paced customer service roles.
• Excellent communication skills with an enthusiastic, positive approach.
• Resilient and empathic in nature.
• Excellent problem-solving skills.
• A high level of confidentiality.

Responsibilities

• Be a trusted partner for Real Estate agents, helping them solve problems and get the most out of our solutions.
• Manage inbound enquiries across phone, live chat and email.
• Become a product guru and empower clients to unlock platform potential.
• Turn client feedback into smart process and product improvements.
• Collaborate with Sales and Implementation teams to win as one team.
• Become an industry expert in Australian Real Estate and PropTech.

Skills

Customer service

Communication

Problem solving

Confidentiality

Curiosity with tech

Job description

Domain is seeking a Customer Experience Partner for Matterport in Sydney, focusing on customer and booking support for our Matterport product. You’ll handle inquiries from Real Estate agents, becoming a product expert and driving customer loyalty.

In this role you’ll partner with Sales and Implementation teams, translating client feedback into improvements and contributing to our growth in the Australian Real Estate/PropTech space. An energetic communicator with resilience will thrive.