Hybrid Customer Support Specialist — PropTech

Property Me; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work environment

Beautiful Sydney CBD office

Vibrant culture

Milestone parties

Job security with leading PropTech

Job summary

PropertyMe, Australia\'s leading PropTech provider, is seeking a Customer Support Specialist to join our Sydney-based team. You will handle inbound support via phone, email and chat, drawing on our knowledge base to resolve issues promptly and professionally.

In this role, you’ll triage requests, document conversations in Zendesk, and contribute to knowledge resources while embracing new initiatives. A collaborative, customer-focused culture awaits you.

Qualifications

• Prev experience in Property Management, Real Estate or Trust Accounting.
• Experience providing phone and email support in a high-volume environment.
• Ability to identify upsell opportunities and churn indicators.
• Strong troubleshooting and problem-resolution skills with active listening.
• Familiarity with ticketing/CRM systems; Zendesk experience is advantageous.

Responsibilities

• Be the first point of contact for inbound support via phone, email and chat.
• Answer questions drawing on the PropertyMe knowledge base.
• Triage requests and apply the most appropriate action.
• Provide well-composed, grammatically correct email and chat responses.
• Keep comprehensive notes of conversations in Zendesk.
• Support new customer service initiatives as required by PropertyMe.
• Contribute to knowledge base and help videos for customers.

Skills

Property management

Customer service

Communication skills

Team player

Tools

Zendesk

Job description

PropertyMe, Australia\'s leading PropTech provider, is seeking a Customer Support Specialist to join our Sydney-based team. You will handle inbound support via phone, email and chat, drawing on our knowledge base to resolve issues promptly and professionally.

In this role, you’ll triage requests, document conversations in Zendesk, and contribute to knowledge resources while embracing new initiatives. A collaborative, customer-focused culture awaits you.