Customer Experience Partner - Real Estate Tech

CoStar Group; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Up to 20 weeks paid parental leave

Wellbeing Leave

Novated leasing

Leadership development programs

Innovation Days

Job summary

Domain is expanding its Matterport customer experience team in Australia, delivering frontline support for a fast-growing SaaS platform. You’ll guide Real Estate agents through solutions, handle inquiries across calls, chat and email, and become a product advocate driving loyalty.

Committed to growth, Domain offers development plans, leadership pathways, and a supportive culture. Join to shape tech-driven real estate insights in Australia.

Qualifications

• Experience in fast-paced customer service roles.
• Excellent communication skills with a positive approach.
• High level of confidentiality and discretion.
• Naturally curious and comfortable with new technology.

Responsibilities

• Be the go-to technical wizard and account champion for Real Estate agents.
• Manage inbound enquiries across phone, live chat, and email.
• Empower clients to unlock the full potential of our platforms.
• Turn client feedback into smart process and product improvements.
• Lend expertise to support Sales and Implementation teams.
• Develop expertise in the Australian Real Estate and PropTech space.

Skills

Customer service

Communication skills

Problem solving

Confidentiality

Curiosity about technology

Job description

Domain is expanding its Matterport customer experience team in Australia, delivering frontline support for a fast-growing SaaS platform. You’ll guide Real Estate agents through solutions, handle inquiries across calls, chat and email, and become a product advocate driving loyalty.

Committed to growth, Domain offers development plans, leadership pathways, and a supportive culture. Join to shape tech-driven real estate insights in Australia.