Property Claims Technical Lead

IAG; Canterbury-Bankstown; On-site; AUD 72,000 - 97,000; Full time

Benefits offered by this job

KiwiSaver 4.5%

Life insurance

Annual leave 20 days + 5 MyLeave

Up to 50% off personal insurance

Parental leave 14 weeks

LinkedIn Learning

IAG Academy

Study assistance

Secondments

Job summary

IAG in Christchurch seeks an experienced property claims professional to manage complex claims end-to-end, including assessments, coverage decisions and settlements.

You will provide technical guidance to assessors, support incident response during major events, and collaborate with contractors and internal experts to deliver fair customer outcomes. The role emphasizes coaching, governance and continuous improvement within a dynamic environment.

Qualifications

• Extensive experience in building repairs, damage assessment, and reinstatement costs.
• Proven experience managing complex property claims within insurance.
• Strong ability to assess complex building and claim scenarios and make timely decisions.
• Excellent communication for translating technical info to varied audiences.

Responsibilities

• Manage complex property claims from assessment through to settlement, including coverage decisions, damage scoping, repair reviews and stakeholder communication.
• Provide technical guidance and support to property assessors, uplifting capability across the team.
• Respond to significant claim events as part of the on-the-ground assessing team, supporting customers through disruption.
• Collaborate with consultants, contractors and internal specialists to progress claims and achieve fair outcomes.
• Identify risks and process improvements to enhance claim quality and customer experience.
• Deliver coaching and training to support capability development across teams.

Skills

Building repairs

Damage assessment

Construction methodologies

Reinstatement costs

Claims management

Communication

Empathy and care

Mentoring others

Stakeholder collaboration

Job description

IAG in Christchurch seeks an experienced property claims professional to manage complex claims end-to-end, including assessments, coverage decisions and settlements.

You will provide technical guidance to assessors, support incident response during major events, and collaborate with contractors and internal experts to deliver fair customer outcomes. The role emphasizes coaching, governance and continuous improvement within a dynamic environment.