Manager, Technical Claims

IAG; Wellington; In loco; AUD 146.000 - 195.000; Tempo pieno

Vantaggi offerti da questo lavoro

KiwiSaver 4.5%

Life Insurance

20 Days Annual Leave

MyLeave 5 Days

Insurance Discounts

Parental Leave 14 Weeks

LinkedIn Learning

IAG Academy

Study Assistance

Secondment Opportunities

Descrizione del lavoro

IAG is seeking a Manager, Technical Claims to lead the Technical Claims function within the Broker and Specialist Claims team, handling complex, high-value claims across our retail and intermediated brands. You will guide challenging claim matters, negotiate settlements, and deliver fair outcomes in a permanent full-time role based in Auckland, Christchurch or Wellington.

As a senior technical authority, you will build strong broker relationships, contribute to strategic priorities and drive

Competenze

• Significant general insurance and claims leadership experience.
• Experience managing complex, high-value, disputed or litigated claims.
• Ability to make timely, well-reasoned decisions in ambiguous situations.
• Proven ability to influence senior stakeholders and build trusted relationships.
• Legal qualifications or substantial experience with claims litigation would be advantageous.

Mansioni

• Provide strategic leadership and oversight for one of IAG's largest, most complex claims.
• Ensure complex claims are managed with clear strategies and timely decisions.
• Establish technical governance, quality assurance and review for complex claims.
• Build trusted relationships with brokers, insurers, legal firms and service providers.
• Contribute to strategic direction and performance of Broker and Specialist Claims.
• Lead initiatives to improve technical capability, claims quality and customer experience.

Descrizione del lavoro

At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

As Manager, Technical Claims, you'll lead the Technical Claims function within the Broker and Specialist Claims team, overseeing the resolution of complex, high-value and strategically significant claims across our retail and intermediated insurance brands. Acting as the senior technical authority and a trusted partner to brokers, you'll guide challenging claim matters, negotiate significant settlements, and deliver fair outcomes.

You'll represent IAG in significant claims discussions, negotiations and partner engagements, building trusted relationships with brokers and industry stakeholders. As a member of the Broker and Specialist Claims Leadership Team, you'll contribute to strategic priorities, strengthen technical capability and help drive the overall performance and success of the business.

This is a permanent full-time role based in Tāmaki Makaurau (Auckland), Ōtautahi (Christchurch) or Te Whanganui-a-Tara (Wellington).

Responsibilities

• Provide strategic leadership and oversight for one of IAG's largest, most complex, high-value, disputed and legally challenging claims managed within the function.
• Ensure complex claims are managed with clear strategies, timely decisions and appropriate consideration of policy cover, legal advice, customer and broker impacts, financial exposure and commercial outcomes.
• Establish and maintain effective technical governance, quality assurance and review practices for complex claims and high-risk decisions.
• Build and maintain trusted relationships with senior broker contacts, other insurers, reinsurers, customers where appropriate, legal firms, loss adjusters, technical experts, service providers and other external stakeholders.
• Contribute to the strategic direction and overall performance of Broker and Specialist Claims, including customer, partner, operational, financial and risk outcomes.
• Lead or sponsor initiatives that improve technical capability, claims quality, process efficiency, data insight and the experience of customers and partners.

Requirements

• Significant general insurance and claims leadership experience, including commercial insurance.
• Experience managing, overseeing or providing strategic direction on complex, high-value, disputed or litigated claims.
• Demonstrated ability to make timely, well-reasoned decisions in complex and ambiguous situations, and to support others to exercise sound judgement.
• Proven ability to influence senior internal and external stakeholders, navigate competing interests and build trusted strategic relationships.
• Legal qualifications or substantial experience working with complex claims litigation and insurance law would be advantageous.

Benefits

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
• Up to 50% off personal insurance, including home and motor insurance.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.