Project Coordinator - SaaS Learning Platform

Salt; Sydney; Remote; AUD 70,000 - 90,000; Full time

Job summary

Salt is partnering with a leading global enterprise tech SaaS company to onboard, implement, and drive adoption of an AI-powered learning platform for enterprise organisations. The role is a fully remote, 12-month contract designed to coordinate stakeholders and keep customers proactive and engaged through every phase of delivery.

You will manage onboarding-to-go-live activities, train users, troubleshoot, and collect feedback while working with internal teams to ensure customer success across

Qualifications

• 2+ years in project coordination or related customer-facing role.
• Experience with SaaS platforms and remote collaboration tools such as Slack, Microsoft Teams, or Google Workspace.
• Experience with project management tools such as Jira, Asana, Trello, Monday.com, or Notion.
• Excellent written and verbal communication.
• Strong stakeholder management and problem-solving abilities.

Responsibilities

• Coordinate customer onboarding, implementation, and go-live activities.
• Serve as the primary point of contact for customers throughout project delivery.
• Deliver training sessions and provide platform support.
• Troubleshoot issues and manage escalations effectively.
• Schedule meetings, track actions, and maintain project documentation.
• Gather customer feedback and identify improvement opportunities.
• Support customers in using platform analytics and reporting.
• Collaborate with internal teams to ensure customer success.

Skills

Project coordination

Project management

Customer success

Customer support

Stakeholder management

Tools

Jira

Asana

Trello

Monday.com

Notion

Slack

Microsoft Teams

Google Workspace

Job description

Salt is partnering with a leading global enterprise tech SaaS company that is recognised for its innovative solutions, human-first culture, strong innovation pipeline, and market leadership. We are seeking a Project Coordinator to support the successful onboarding, implementation, and adoption of a leading AI-powered learning platform used by global enterprise organisations.

This is a fully remote, 12-month contract opportunity supporting customers through their implementation journey, from project kick-off through to go-live. You'll play a central role in coordinating stakeholders, driving project activities, and ensuring customers receive a proactive, responsive, and world-class experience.

Key Responsibilities

• Coordinate customer onboarding, implementation, and go-live activities.
• Serve as the primary point of contact for customers throughout project delivery.
• Deliver training sessions and provide platform support.
• Troubleshoot issues and manage escalations effectively.
• Schedule meetings, track actions, and maintain project documentation.
• Gather customer feedback and identify improvement opportunities.
• Support customers in using platform analytics and reporting.
• Collaborate with internal teams to ensure customer success.

What you will bring

• Minimum 2 years' experience in Project Coordination, Project Management, Customer Success, Customer Support, or another customer-facing role supporting external clients or partners.
• Experience working with SaaS platforms and remote collaboration tools such as Slack, Microsoft Teams, or Google Workspace.
• Practical experience using project management tools such as Jira, Asana, Trello, Monday.com, or Notion (highly regarded).
• Excellent written and verbal communication skills.
• Strong stakeholder management and expectation-setting abilities.
• Critical thinking and problem-solving skills with a customer-first mindset.
• High levels of autonomy and comfort working in a fast-paced, evolving environment.

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.