Remote Project Coordinator - AI SaaS Learning Platform

Salt; Sydney; Remote; AUD 70,000 - 90,000; Full time

Job summary

Salt is partnering with a leading global enterprise tech SaaS company to onboard, implement, and drive adoption of an AI-powered learning platform for enterprise organisations. The role is a fully remote, 12-month contract designed to coordinate stakeholders and keep customers proactive and engaged through every phase of delivery.

You will manage onboarding-to-go-live activities, train users, troubleshoot, and collect feedback while working with internal teams to ensure customer success across

Qualifications

• 2+ years in project coordination or related customer-facing role.
• Experience with SaaS platforms and remote collaboration tools such as Slack, Microsoft Teams, or Google Workspace.
• Experience with project management tools such as Jira, Asana, Trello, Monday.com, or Notion.
• Excellent written and verbal communication.
• Strong stakeholder management and problem-solving abilities.

Responsibilities

• Coordinate customer onboarding, implementation, and go-live activities.
• Serve as the primary point of contact for customers throughout project delivery.
• Deliver training sessions and provide platform support.
• Troubleshoot issues and manage escalations effectively.
• Schedule meetings, track actions, and maintain project documentation.
• Gather customer feedback and identify improvement opportunities.
• Support customers in using platform analytics and reporting.
• Collaborate with internal teams to ensure customer success.

Skills

Project coordination

Project management

Customer success

Customer support

Stakeholder management

Tools

Jira

Asana

Trello

Monday.com

Notion

Slack

Microsoft Teams

Google Workspace

Job description

Salt is partnering with a leading global enterprise tech SaaS company to onboard, implement, and drive adoption of an AI-powered learning platform for enterprise organisations. The role is a fully remote, 12-month contract designed to coordinate stakeholders and keep customers proactive and engaged through every phase of delivery.

You will manage onboarding-to-go-live activities, train users, troubleshoot, and collect feedback while working with internal teams to ensure customer success across