Programs Administrator - Disability & Aged Care

Ark Care Partners; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Ark Care Partners is seeking a dedicated Programs Administrator to support clients to achieve their goals and access safe, quality supports aligned to individual preferences through thorough and efficient completion of service agreements, care plans and associated documents.

You will manage intake, referrals and onboarding, coordinate training and maintain records to ensure compliant, person-centred in-home supports across Victoria.

Qualifications

• Current Working with Children Check (VIC) or willingness to obtain.
• NDIS Worker Screening Check or willingness to obtain.
• Full Australian working rights.
• Proficient in Microsoft Office.
• Understanding of NDIS, TAC and/or Support at Home (SaH) requirements.

Responsibilities

• Assist with participant intake, onboarding, and required documentation to ensure a smooth start of services.
• Process referrals and enquiries and coordinate appropriate service responses.
• Build and maintain positive relationships with participants, families, allied health professionals, care partners, and internal teams.
• Support participants to understand and manage their available funding and services.
• Maintain accurate participant records, case notes, documentation, and communication logs.
• Monitor and update care plans, risk assessments, and other participant documentation.
• Receive, record, and elevate incident reports, feedback and complaints appropriately.
• Coordinate required training for support workers and maintain accurate training and compliance registers.

Skills

Microsoft Office

Job description

Ark Care Partners is seeking a dedicated Programs Administrator to support clients to achieve their goals and access safe, quality supports aligned to individual preferences through thorough and efficient completion of service agreements, care plans and associated documents.

You will manage intake, referrals and onboarding, coordinate training and maintain records to ensure compliant, person-centred in-home supports across Victoria.