Administration Assistant

Victorian Home and Community Care; Ballarat; On-site; AUD 55,000 - 75,000; Full time

Job summary

Victorian Home and Community Care Ballarat is looking for an Administration Assistant to support our programs and services. You will handle data entry, participant intake processes, and HR-related tasks, contributing to compliant and efficient operations.

The role requires strong organisation, proactive communication, and a commitment to empowering people in the disability sector through accurate record keeping and attentive service delivery.

Qualifications

• Experience in compliance or HR functions.
• NDIA experience preferred but not essential.
• Proficient in data entry and admin tasks.
• Strong organisational and time-management skills.
• Excellent communication skills, both verbal and written.
• Experience in disability or health sector is beneficial.

Responsibilities

• Data Entry: Accurately input and manage data related to clients, staff, and programs.
• First Point of Contact: Respond to and manage emails and phone calls, addressing inquiries and directing them to appropriate personnel.
• Managing Intake: Oversee the intake process for new participants, including initial paperwork and scheduling/rostering.
• Intake Paperwork: Monitor and manage intake paperwork, ensuring all documentation is completed accurately and within required timelines.
• Rostering: Assist with creating and managing staff rosters to ensure optimal coverage for programs. Approval of timesheets.
• Correspondence Management: Handle and organise correspondence related to participants and staff.
• HR Assistance: Support recruitment, onboarding, and compliance activities, including the employment of staff for programs.
• Networking/Marketing: attend networking events and support digital marketing

Skills

Data entry

Organisational skills

Communication

HR administration

Confidentiality

Education

Administration qualification

HR qualification

Disability services qualification

Tools

MS Office

Management systems

Job description

Victorian Home and Community Care - Ballarat VIC

As an Administration Assistant, you will play a pivotal role in supporting the smooth operation of our programs and services. This role involves handling a variety of administrative tasks, including data entry, managing participant intake processes, and providing HR assistance. The ideal candidate will be organised, proactive, and have a passion for working in the disability sector.

Key responsibilities

• Data Entry: Accurately input and manage data related to clients, staff, and programs.
• First Point of Contact: Respond to and manage emails and phone calls, addressing inquiries and directing them to appropriate personnel.
• Managing Intake: Oversee the intake process for new participants, including initial paperwork and scheduling/rostering.
• Intake Paperwork: Monitor and manage intake paperwork, ensuring all documentation is completed accurately and within required timelines.
• Rostering: Assist with creating and managing staff rosters to ensure optimal coverage for programs. Approval of timesheets.
• Correspondence Management: Handle and organise correspondence related to participants and staff.
• HR Assistance: Support recruitment, onboarding, and compliance activities, including the employment of staff for programs.
• Networking/Marketing: attend networking events and support digital marketing

About you

• Experience in compliance or HR functions, with a strong understanding of employment laws and regulations.
• Previous experience with the National Disability Insurance Agency (NDIA) is preferred but not essential.
• Proficiency in data entry and administrative tasks.
• Strong organisational and time-management skills.
• Excellent communication skills, both verbal and written.
• Ability to handle sensitive information with confidentiality and discretion.
• Proficient in using office software and management systems.
• Relevant qualifications or certifications in administration, HR, or disability services are advantageous.
• Experience in a similar administrative role, particularly within the disability or health sector, is beneficial.

About us

At VHCC, we are dedicated to making a positive impact in the lives of individuals with disabilities. We strive to provide high quality support and services tailored to our clients' needs.

Be part of a supportive and passionate team dedicated to making a difference.

Opportunity for professional development and career growth.

Competitive salary and benefits package.

Positive and inclusive work environment.