Support At Home Administrator

Omnicare Alliance Limited; Port Macquarie; On-site; AUD 55,000 - 75,000; Full time

Job summary

Omnicare Alliance Limited is seeking a focused Support At Home (SAH) Administrator in NSW to handle participant records, scheduling, and documentation with care. You will liaise with participants, families and Care Partners to ensure timely, accurate information flow and service continuity.

You will contribute to onboarding, care planning, and ensuring compliance with Aged Care Standards and privacy laws while supporting a compassionate, person-centred approach to community care.

Qualifications

• Certificate III or IV in Business Administration, Business, Community Services or equivalent experience.
• Experience in administrative, coordination or customer service roles.
• Experience in health, community services, disability support or aged care is desirable.
• Experience maintaining databases and electronic records.
• Excellent administrative and organisational skills.
• Strong written and verbal communication skills.
• High level of attention to detail and accuracy.
• Ability to manage competing priorities and meet deadlines.
• Proficiency in Microsoft Office Suite and client management systems.

Responsibilities

• Prepare, process and maintain participant records, correspondence and documentation.
• Manage incoming phone calls, emails and enquiries, responding appropriately or directing to relevant team members.
• Maintain accurate and up-to-date participant information within organisational systems.
• Assist with onboarding new participants, including collection and processing of required documentation.
• Support the preparation of service agreements, care plans and review documentation.
• Ensure participant files meet organisational, legislative and regulatory requirements.
• Ensure documentation is managed in accordance with Aged Care Standards, privacy legislation and organisational policies.

Skills

Administrative skills

Customer service

Microsoft Office

Records management

Communication

Education

Certificate III/IV in Business Administration or related field

Tools

Microsoft Office Suite

Client management systems

Job description

Mid North Coast NSW | Full Time
For purpose | Community, Aged Care & Disability Services

At Omnicare, people are our focus — participants, clients, our team and the community. We exist to support people to live safely, independently and with dignity, and we know this is only possible when our systems, processes and people are well supported.

We are seeking an experienced Support At Home (SAH) Administrator to provides high-quality administrative, coordination and customer service support to the Care Partner team.

About the Role

The Support At Home (SAH) Administrator ensures efficient day-to-day operations by managing participant records, scheduling appointments, maintaining documentation, supporting care planning processes, and facilitating communication between participants, families, Care Partners and internal stakeholders.

This position plays a vital role in ensuring older people receive responsive, person-centred support and services.

Key Responsibilities

Prepare, process and maintain participant records, correspondence and documentation.

Manage incoming phone calls, emails and enquiries, responding appropriately or directing to relevant team members.

Maintain accurate and up-to-date participant information within organisational systems.

Assist with onboarding new participants, including collection and processing of required documentation.

Support the preparation of service agreements, care plans and review documentation.

Ensure participant files meet organisational, legislative and regulatory requirements.

Ensure documentation is managed in accordance with Aged Care Standards, privacy legislation and organisational policies.

About You

You are driven to deliver professional, empathetic and respectful services to older members of the community, helping to maintain independence, wellbeing and quality of life.

What You Will Bring

• Certificate III or IV in Business Administration, Business, Community Services or equivalent experience.
• Previous experience in an administrative, coordination or customer service role.
• Experience working in health, community services, disability support or aged care is desirable.
• Experience maintaining accurate databases and electronic records.
• Excellent administrative and organisational skills.
• Strong written and verbal communication skills.
• High level of attention to detail and accuracy.
• Ability to manage competing priorities and meet deadlines.
• Proficiency in Microsoft Office Suite and client management systems.

Salary & Benefits

Competitive Salary plus opportunity to increase your take-home pay through not-for-profit salary packaging benefits.

Play a vital role in ensuring older people receive responsive, person-centred support and services that enable them to maintain independence, wellbeing and quality of life.