Programs Administrator: Disability & Aged

Ark Care Partners; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Ark Care Partners is seeking a dedicated Programs Administrator to support clients to achieve their goals and access safe, quality supports aligned to individual preferences through thorough and efficient completion of service agreements, care plans and associated documents.

You will manage intake, referrals and onboarding, coordinate training and maintain records to ensure compliant, person-centred in-home supports across Victoria.

Qualifications

• Current Working with Children Check (VIC) or willingness to obtain.
• NDIS Worker Screening Check or willingness to obtain.
• Full Australian working rights.
• Proficient in Microsoft Office.
• Understanding of NDIS, TAC and/or Support at Home (SaH) requirements.

Responsibilities

• Assist with participant intake, onboarding, and required documentation to ensure a smooth start of services.
• Process referrals and enquiries and coordinate appropriate service responses.
• Build and maintain positive relationships with participants, families, allied health professionals, care partners, and internal teams.
• Support participants to understand and manage their available funding and services.
• Maintain accurate participant records, case notes, documentation, and communication logs.
• Monitor and update care plans, risk assessments, and other participant documentation.
• Receive, record, and elevate incident reports, feedback and complaints appropriately.
• Coordinate required training for support workers and maintain accurate training and compliance registers.

Skills

Microsoft Office

Job description

Programs Administrator: Disability & Aged

Ark Care Partners is seeking a dedicated Programs Administrator to join our team to assist clients achieve their goals and receive safe, quality supports aligned to individual preferences through the thorough and efficient completion of service agreements, care plans and associated documents.

Key Responsibilities

In this role, you will:

Assist with participant intake, onboarding, and required documentation to ensure a smooth and positive commencement of services.

Process referrals and enquiries and coordinate appropriate service responses.

Build and maintain positive relationships with participants, families, allied health professionals, care partners, and internal teams.

Support participants to understand and manage their available funding and services.

Maintain accurate participant records, case notes, documentation, and communication logs.

Monitor and update care plans, risk assessments, and other participant documentation in accordance with Ark Care Partners policies and regulatory requirements.

Receive, record, and elevate incident reports, feedback, complaints, and other concerns appropriately, contributing to continuous improvement.

Coordinate required training for support workers and maintain accurate training and compliance registers.

Work collaboratively with internal teams, including Rostering, to ensure participants receive consistent, high-quality and ongoing support.

Conduct regular participant reviews and risk assessments to ensure supports remain aligned with participant goals, needs, and identified risks.

Monitor and report on outstanding tasks, backlogs, compliance requirements and areas requiring follow-up.

Provide general administrative and program support to ensure the effective day-to-day delivery of services.

About You

We are looking for someone who:

Has a genuine passion for working with people and supporting the wellbeing, independence, and dignity of members of the community.

Is highly organised and able to manage multiple priorities in a fast-paced environment.

Has excellent attention to detail and takes pride in maintaining accurate records and documentation.

Has strong written and verbal communication skills and the ability to build positive relationships with participants, families, and colleagues.

Demonstrates sound problem-solving, judgement, and decision-making skills.

Is proactive, reliable, and able to work independently while also contributing positively to a team.

Demonstrates a high level of professionalism, ethical standards, confidentiality, and personal integrity.

Is committed to providing person-centred, respectful, and high-quality support.

Requirements:

Current Working with Children Check (VIC) or willingness to obtain

NDIS Worker Screening Check or willingness to obtain

Full Australian working rights

Experience and Knowledge

Proficient in Microsoft Office.

Understanding of NDIS, TAC and/or Support at Home (SaH) requirements, rules, and standards.

Previous experience in administration, disability, aged care, community services, or a similar environment will be highly regarded.

Why Join Ark Care Partners?

An inclusive, values-driven culture where you’ll feel like part of the family.

Meaningful work improving lives in the community.

Opportunity to take ownership of high-intensity supports delivery and achieve and maintain a standard of excellence for in-home supports.

About Ark Care Partners

Ark Care Partners is a provider of in-home supports with the purpose of adding value, meaning and dignity to the lives of service users and supporting their independence.

Ark Care Partners commits to the following principles and requires its employees to match that commitment and act appropriately in reporting and addressing any concerns: -

Zero tolerance of racism

Zero tolerance of abuse towards the elderly or persons with disability

The Victorian Child Safe Standards

Respecting and valuing First Nations children

Ark Care Partners is an equal opportunity employer. We encourage applications from people who identify as First Nations, from persons with disability, and from those with diverse cultural and gender identifications.