Program & Training Advisor

John Pearson Consulting Group; Logan City; On-site; AUD 55,000 - 75,000; Full time

Job summary

John Pearson Consulting Group, Beenleigh QLD, is seeking a dedicated Training & Program Advisor on a full-time Fixed Term 12 Month Contract with potential to become permanent. This role is the first point of contact for students and stakeholders, coordinating enrolments, records, and essential administration within our RTO.

You will support prospective and current students through their training journey, ensuring compliance and high-quality service.

Qualifications

• Experience in customer service, administration, student services or a similar role.
• Exceptional communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Experience using Microsoft 365 and database or CRM systems - Zoho and aXelerte desirable.
• Current Blue Card
• National Police Check
• Current Driver Licence (where operationally required).

Responsibilities

• Acting as the first point of contact for phone, email and social media enquiries.
• Providing accurate and timely information to prospective students, clients and stakeholders.
• Assisting with student enrolments and ensuring documentation is processed accurately and compliantly.
• Supporting students throughout their learning journey and monitoring progress where required.
• Maintaining student records, CRM data and enrolment documentation.
• Assisting with administrative tasks including data entry, document verification and compliance activities.
• Supporting marketing campaigns and promotional activities through timely follow-up of enquiries.
• Tracking leads, student engagement and conversion data.
• Coordinating meetings, travel, venues and other administrative requirements when required.
• Working collaboratively with internal teams to support positive student outcomes.
• Contributing to continuous improvement initiatives and organisational objectives.

Skills

Customer service

Administration

Student services

Communication

Organisational skills

Attention to detail

Microsoft 365

Zoho CRM

aXelerate

Tools

Zoho CRM

aXelerte

Job description

John Pearson Consulting Group – Beenleigh QLD

Full Time- Fixed Term 12 Month Contract with possibility to go permanent.

About Us

Look Now Training is committed to delivering quality training and support that helps individuals build skills, achieve qualifications, and create better opportunities for their future. We pride ourselves on providing a supportive learning environment and delivering positive outcomes for our students and industry partners.

We're looking for a passionate and organised Training & Program Advisor to join our team and be the first point of contact for students, employers, and stakeholders.

About the Role

This is a diverse and rewarding role where you'll support prospective and current students throughout their training journey, from initial enquiry through to course completion. You'll provide outstanding customer service, coordinate enrolments, maintain accurate records, and support the administration and operational functions of our Registered Training Organisation (RTO).

What You'll Be Doing

• Acting as the first point of contact for phone, email and social media enquiries.
• Providing accurate and timely information to prospective students, clients and stakeholders.
• Assisting with student enrolments and ensuring documentation is processed accurately and compliantly.
• Supporting students throughout their learning journey and monitoring progress where required.
• Maintaining student records, CRM data and enrolment documentation.
• Assisting with administrative tasks including data entry, document verification and compliance activities.
• Supporting marketing campaigns and promotional activities through timely follow-up of enquiries.
• Tracking leads, student engagement and conversion data.
• Coordinating meetings, travel, venues and other administrative requirements when required.
• Working collaboratively with internal teams to support positive student outcomes.
• Contributing to continuous improvement initiatives and organisational objectives.

About You

To be successful in this role, you will have:

• Experience in customer service, administration, student services or a similar role.
• Exceptional communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and accuracy.
• Experience using Microsoft 365 and database or CRM systems - Zoho and aXelerte desirable.
• You hold or have the ability to obtain:
• Current Blue Card
• National Police Check
• Current Driver Licence (where operationally required).

Highly regarded:

• Experience within an RTO, education or vocational training environment.
• Knowledge of enrolment processes and compliance requirements.
• Experience using student management systems and CRM platforms.

Why Join Us?

• Join a supportive and collaborative team.
• Play a key role in helping students achieve their training and career goals.
• Enjoy a varied role with a mix of customer service, administration and student support responsibilities.
• Access ongoing professional development opportunities.
• Be part of an organisation committed to making a positive impact through education and training.