Account Manager | Funded training programs

eflr Group; City of Brisbane; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Vehicle allowance

Career growth opportunities

Supportive team culture

Job summary

eflr Group, through Techskill Academy, is looking for an experienced Account Manager to join their team in Brisbane. In this role, you will support students and employers participating in government-funded training programs, managing accounts throughout the training journey.

You will ensure exceptional service, compliance with funding requirements, and foster relationships with various stakeholders. A competitive salary with uncapped commission opportunities and career growth awaits the right candidate.

Qualifications

• Experience in account management or stakeholder engagement.
• Knowledge of government-funded training programs.
• Ability to manage multiple priorities effectively.

Responsibilities

• Manage relationships with students, employers, and stakeholders.
• Conduct eligibility assessments for training programs.
• Provide reporting on enrolment activity and pipeline performance.

Skills

Account management

Client relationship management

Stakeholder engagement

Communication skills

Organizational skills

CRM systems

Tools

HubSpot

aXcelerate

Job description

Techskill Academy, a part of the EFLR group, is seeking an experienced Account Manager to join our growing team and play a key role in supporting employers and students participating in Queensland government-funded training programs, in particular the Skills Assure Program.

This is an opportunity to join a well-established, top 6%, Registered Training Organisation (RTO) and work at the intersection of vocational education, employer engagement, and workforce development.

Reporting to the Chief Operating Officer, you will manage a portfolio of students and employers throughout their training journey, ensuring exceptional service, strong stakeholder relationships, and compliance with Skills Assure Supplier (SAS) funding requirements.

About the Role

As the primary point of contact for students, employers and key external stakeholders, you will manage accounts from initial enquiry and eligibility assessment through to enrolment, training contract registration and ongoing account support.

Key responsibilities include:

• Managing relationships with students, employers and industry stakeholders
• Conducting eligibility and suitability assessments for government-funded training programs
• Supporting employer engagement and workforce development initiatives
• Managing and progressing warm leads through the enrolment process
• Maintaining accurate CRM and student management system records
• Ensuring compliance with funding contract requirements and internal procedures
• Monitoring account health and proactively resolving issues
• Providing reporting and insights on enrolment activity, pipeline performance and account status
• Working closely with Operations, Training, Compliance and Student Support teams to deliver outstanding outcomes

About You

To be successful in this role, you will bring:

• Previous experience in account management, client relationship management or stakeholder engagement
• Experience working within or alongside an RTO environment
• Knowledge of government-funded training programs, apprenticeships or traineeships
• Strong communication and relationship-building skills
• Excellent organisational skills and attention to detail
• Experience using CRM systems and maintaining accurate records
• The ability to manage multiple priorities while delivering exceptional customer service
• A proactive and solutions-focused approach

Highly regarded:

• Experience with Skills Assure Supplier (SAS), User Choice or Certificate 3 Guarantee funding programs
• Experience using HubSpot and/or aXcelerate
• Existing networks within Queensland industry, employers or vocational education sectors

What's on Offer

• Competitive salary (OTE $110-130) plus significant upside potential with an uncapped commission structure
• Career growth opportunities within a growing education and training organisation
• Vehicle allowance – role is office and field based
• Supportive, dynamic and collaborative team culture
• Opportunity to work with employers and students making a real difference in their careers

About Techskill Academy

Techskill Academy is a leading Queensland Registered Training Organisation committed to helping students build meaningful careers and supporting employers to develop skilled workforces through high-quality vocational education and training.

If you're passionate about stakeholder management, workforce development and creating positive outcomes for students and employers, we'd love to hear from you.

Apply now with your resume and a brief cover letter outlining your relevant experience.