Training Administrator for RTO

The National Finance Institute; North Sydney Council; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

The National Finance Institute in North Sydney offers a client, student and administration support role with training to broaden into RTO operations. The role emphasises accuracy, reliability and initiative, with training and eventual growth into wider responsibilities.

Based in North Sydney, the role supports enrolment, emails and phone inquiries, and office administration. Hybrid arrangement available after initial training, with remuneration reflecting entry-level responsibilities.

Qualifications

• Previous RTO enrolments, emails and phone support experience.
• Strong administrative skills, advanced MS Office including Outlook.
• Ability to start training asap.
• Hybrid work arrangements after training.

Responsibilities

• Support potential and current students through enrolment from enquiry to qualification.
• Handle emails and phone support, student enquiries, enrolment administration and general office tasks.
• Provide day-to-day administrative support and assist with client enquiries as needed.

Skills

Reliability

Strong communication

Attention to detail

Ability to learn quickly

Organisation

Tools

MS Office (Outlook)

LMS/SMS software (Axcelerate/Catapult/Moodle)

Job description

We are an established Registered Training Organisation (RTO) with over 20 years' experience delivering specialised finance training. We are looking for a reliable, detail-focused person to start in a client, student and administration support role, with the opportunity to be trained into broader RTO, operations and management-support responsibilities over time.

This role is a customer-focused position supporting potential and current students through the enrolment process, from initial enquiry through to qualification and follow-up. The successful applicant must be able to listen carefully, understand spoken and written instructions, and carry out tasks accurately after training.

This role will suit someone who is happy to begin with the fundamentals, including emails, phone support, student enquiries, enrolment administration and general office support. The starting salary will reflect the entry-level nature of the role, with genuine scope for fast increased responsibility and remuneration as skills, reliability and judgement develop.

Previous RTO experience is preferred, with training administration, broking, finance or lending industry experience helpful, but it is not essential for the right person. We are more interested in reliability, strong comprehension, accurate administration, initiative and the ability to learn. Initial training will be provided.

Once established, you will enjoy a high level of independence based in our North Sydney office, near both North Sydney and Victoria Cross stations. Hybrid arrangements possible after initial training.

Applicants with previous RTO compliance or management experience are welcome to apply if they are comfortable undertaking hands‑on administrative duties and supporting day‑to‑day student and client enquiries. Remuneration will be structured according to experience, demonstrated capability and the level of responsibility taken on.

• Previous RTO enrolments, emails and phone support experience
• Strong administrative skills, advanced MS Office including Outlook
• With a strong work ethic, able to use initiative, prioritise tasks, manage a consistent stream of emails and recognise when an issue needs to be escalated
• Able to easily understand spoken and written instructions, follow multi-step processes, clarify anything unclear and communicate professionally with students, clients and colleagues at different levels
• Ability to start training asap.

Highly desirable:

• Experience with LMS / SMS software systems eg. Axcelerate, Catapult, Moodle
• Flexibility and desire to grow with the role into broader RTO administration, operations support and other parts of the business

Applications accepted until position filled.