Program Coordinator — Trauma-Informed Youth Programs

Change for Youth Foundation; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Change for Youth Foundation in Newstead (QLD) is seeking a Program Coordinator to support the Empower Youth Program, helping deliver better educational outcomes for children and young people in foster care. You’ll coordinate day-to-day delivery with the Program Manager, guide Learning Support Mentors, and ensure sessions run smoothly with trauma-informed, child-focused practice.

You will connect students, carers, mentors and stakeholders, manage enrolments and onboarding, and keep accurate

Qualifications

• Excellent verbal and written communication skills.
• Strong administrative and organisational skills with attention to detail.
• Proven ability to manage multiple tasks and priorities.
• Confidence using various systems and databases; Smokeball is valued.
• Understanding of trauma-informed practice and child-focused communication.
• Knowledge of the child protection system or willingness to learn.

Responsibilities

• Maintain weekly communication with Learning Support Mentors.
• Coordinate scheduling, manage changes, and minimise cancellations.
• Identify issues early and escalate where needed.
• Ensure compliance with program requirements including accurate timesheets.
• Ensure appropriate session use and completion of make-up sessions.
• Provide performance support to mentors: training completion and quality of session summaries.
• Ensure adherence to policies, values and professional conduct; track attendance and trauma-informed language.
• Assist in building relationships with foster carers, CSOs, foster agencies and teachers.
• Record calls/contacts and escalate to the Program Manager when required.
• Handle enrolment enquiries, onboarding, and document processing using CFYF systems.

Skills

Verbal communication

Written communication

Administrative skills

Organisational skills

Multi-tasking

Smokeball experience

Trauma-informed practice

Child-focused communication

Child protection knowledge

Tools

Smokeball

Job description

Change for Youth Foundation in Newstead (QLD) is seeking a Program Coordinator to support the Empower Youth Program, helping deliver better educational outcomes for children and young people in foster care. You’ll coordinate day-to-day delivery with the Program Manager, guide Learning Support Mentors, and ensure sessions run smoothly with trauma-informed, child-focused practice.

You will connect students, carers, mentors and stakeholders, manage enrolments and onboarding, and keep accurate