Program Coordinator

Change for Youth Foundation; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Change for Youth Foundation in Newstead (QLD) is seeking a Program Coordinator to support the Empower Youth Program, helping deliver better educational outcomes for children and young people in foster care. You’ll coordinate day-to-day delivery with the Program Manager, guide Learning Support Mentors, and ensure sessions run smoothly with trauma-informed, child-focused practice.

You will connect students, carers, mentors and stakeholders, manage enrolments and onboarding, and keep accurate

Qualifications

• Excellent verbal and written communication skills.
• Strong administrative and organisational skills with attention to detail.
• Proven ability to manage multiple tasks and priorities.
• Confidence using various systems and databases; Smokeball is valued.
• Understanding of trauma-informed practice and child-focused communication.
• Knowledge of the child protection system or willingness to learn.

Responsibilities

• Maintain weekly communication with Learning Support Mentors.
• Coordinate scheduling, manage changes, and minimise cancellations.
• Identify issues early and escalate where needed.
• Ensure compliance with program requirements including accurate timesheets.
• Ensure appropriate session use and completion of make-up sessions.
• Provide performance support to mentors: training completion and quality of session summaries.
• Ensure adherence to policies, values and professional conduct; track attendance and trauma-informed language.
• Assist in building relationships with foster carers, CSOs, foster agencies and teachers.
• Record calls/contacts and escalate to the Program Manager when required.
• Handle enrolment enquiries, onboarding, and document processing using CFYF systems.

Skills

Verbal communication

Written communication

Administrative skills

Organisational skills

Multi-tasking

Smokeball experience

Trauma-informed practice

Child-focused communication

Child protection knowledge

Tools

Smokeball

Job description

Change for Youth Foundation - Newstead QLD

Join Change for Youth Foundation as a Program Coordinator

Do you love juggling moving parts, building genuine relationships, and keeping a program humming (with heart)? Join Change for Youth Foundation and help deliver our Empower Youth Program - supporting improved educational outcomes for children and young people living in foster, kinship and residential care.

About the role

As our Program Coordinator, you’ll work closely with the Program Manager to coordinate the day-to-day delivery of the program. You’ll also provide guidance and support to our Learning Support Mentors, helping them succeed and ensuring consistent, trauma-informed and child-focused practice.

This position is a hands-on coordination role where no two days are the same: you’ll be the connector between students, carers, mentors and stakeholders, ensuring sessions run smoothly, communication stays warm and clear, and the detail is always captured.

Reporting to: Program Manager

Roles reporting to you: Learning Support Mentors

This position is particularly suited to graduates or professionals from youth work, psychology, social sciences, education, law, or community services who are looking to make a meaningful impact through program coordination and stakeholder engagement.

What you’ll be doing

Maintainweekly communicationwith Learning Support Mentors

Coordinatescheduling, manage changes, and minimise cancellations

Identify issues early andescalatewhere needed

Ensure compliance with program requirements including:

accuratetimesheets

appropriate session use and completion ofmake-up sessions

Provide performance support to mentors, Including:

training completion

quality control of session summaries

adherence to policies, values and professional conduct

attendance, communication and trauma-informed language

Relationship & Stakeholder Management

Assist in building positive working relationships withfoster carer families, CSOs, foster agencies and teachers;

Make regular check-in calls and maintain supportive, proactive communication; and

Record all phone calls and contacts and seek input/escalate to the Program Manager when required.

Student onboarding & admin that keeps everything running

Respond to enrolment enquiries and assist with student onboarding

Support onboarding and processing usingEzi DebitandDocuSign

Open new files and maintain accurate records inSmokeballand theCFYF Learners portal/database

Process applications and issue template letters

Ensure calls/meetings are recorded in Smokeball and the CFYF Portal

Collaborate with the General Manager as required on program matters

Role Requirements

Excellentverbal and written communicationskills

Strong administrative and organisational skills with exceptional attention to detail

Proven ability to manage multiple tasks and priorities effectively

Confidence using various systems and databases. Experience in Smokeball is highly regarded.

Understanding oftrauma-informed practiceand child-focused communication

Knowledge of (or willingness to build knowledge of) thechild protection system

You are organised, compassionate, and solutions-focused. You can confidently manage competing priorities while building strong relationships with a wide range of stakeholders. Most importantly, you are committed to supporting positive outcomes for children and young people.

Change for Youth Foundation is committed to ensuring children and young people feel safe, supported, and empowered in their learning journey.