Program Coordinator: Precise Applicant Support

Elliott Gray

Canberra

On-site

AUD 65,000 - 90,000

Full time

2 days ago

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Job summary

Elliott Gray in Canberra is seeking a Program Coordinator to support a nationally recognised program that assists young Australians. You will guide applicants, answer questions, assess applications and ensure participants have a positive experience during challenging times.

The role focuses on accuracy, consistency and process adherence, handling high volumes while staying organised and empathetic. Strong communication and experience with Salesforce or similar CRM systems are desirable as part

Qualifications

Experience in customer service or program administration.
Familiarity with grants administration or education support is a plus.
Ability to follow established processes and assess documentation accurately.

Responsibilities

Guide applicants through the process and answer questions.
Review applications and assess against eligibility requirements.
Maintain detailed records and deliver high-quality customer support within guidelines.
Communicate clearly with applicants via phone and email in a fast-paced environment.
Navigate online systems and ensure information is submitted correctly.