Program Coordinator: Empathetic Applicant Support

Elliott Gray; North Canberra; Presencial; AUD 60.000 - 76.000; Jornada completa

Descripción de la vacante

Elliott Gray is seeking a Program Coordinator to support delivery of a nationally recognised program that provides meaningful assistance to young Australians. You will help guide applicants through the process, answer questions, assess applications and ensure a positive experience during what can be a challenging time.

The role is administrative but impactful, requiring strong communication, empathy and attention to detail.

Formación

• Experience in customer service or program administration.
• Familiar with Salesforce or similar CRM systems is highly regarded.
• Strong MS 365 and SharePoint skills are a plus.

Responsabilidades

• Guide applicants through the process by phone and email.
• Answer questions, review applications and assess eligibility.
• Maintain detailed records and deliver high-quality customer support.
• Follow established frameworks, procedures and templates.
• Work in a fast-paced environment to meet deadlines.

Conocimientos

Communication skills

Empathy

Attention to detail

Organisation

Process-driven

Herramientas

Salesforce

Microsoft 365

SharePoint

Descripción del empleo

Elliott Gray is seeking a Program Coordinator to support delivery of a nationally recognised program that provides meaningful assistance to young Australians. You will help guide applicants through the process, answer questions, assess applications and ensure a positive experience during what can be a challenging time.

The role is administrative but impactful, requiring strong communication, empathy and attention to detail.