Program Coordinator

Elliott Gray; Canberra; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Zusammenfassung

Elliott Gray in Canberra is seeking a Program Coordinator to support a nationally recognised program that assists young Australians. You will guide applicants, answer questions, assess applications and ensure participants have a positive experience during challenging times.

The role focuses on accuracy, consistency and process adherence, handling high volumes while staying organised and empathetic. Strong communication and experience with Salesforce or similar CRM systems are desirable as part

Qualifikationen

• Experience in customer service or program administration.
• Familiarity with grants administration or education support is a plus.
• Ability to follow established processes and assess documentation accurately.

Aufgaben

• Guide applicants through the process and answer questions.
• Review applications and assess against eligibility requirements.
• Maintain detailed records and deliver high-quality customer support within guidelines.
• Communicate clearly with applicants via phone and email in a fast-paced environment.
• Navigate online systems and ensure information is submitted correctly.

Kenntnisse

Customer service

Program administration

Grants administration

Application assessment

Salesforce

SharePoint

Microsoft 365

Communication skills

Empathy

Tools

Salesforce CRM

Microsoft 365

SharePoint

Jobbeschreibung

Some roles are about process. Others are about people.

We're seeking a Program Coordinator to support the delivery of a nationally recognised program that provides meaningful assistance to young Australians. Working as part of a small and supportive team, you'll help guide applicants through the process, answer questions, assess applications, and ensure participants receive a positive experience during what can often be a challenging time in their lives.

This is a role for someone who enjoys being helpful, organised and thorough. You'll spend your days speaking with applicants over the phone and via email, helping them navigate online systems, answering questions, reviewing applications and ensuring information has been submitted correctly. While the work is administrative in nature, the impact is very real, making strong communication skills and genuine empathy just as important as attention to detail.

The volume of applications is significant, so you'll need to enjoy working in a fast-paced environment where accuracy matters. You'll be someone who can carefully review information, follow established processes, identify potential issues, and work efficiently to meet tight deadlines. Just as importantly, you'll be comfortable having conversations with people from a wide range of backgrounds, literacy levels and life circumstances.

This opportunity is best suited to someone who gains genuine satisfaction from accuracy, consistency and process adherence. The successful candidate will be comfortable spending extended periods reviewing applications, assessing documentation against eligibility requirements, maintaining detailed records and delivering high-quality customer support within established guidelines. The role requires a methodical approach and the ability to apply assessment criteria fairly and consistently across a high volume of applications.

A significant portion of the role involves working within established frameworks, procedures and templates. As such, candidates who are primarily seeking strategic project work, program design responsibilities, stakeholder engagement-focused roles or broader project coordination opportunities may find this position less aligned with their interests. Success in this role comes from being highly organised, process-driven and comfortable working through detailed administrative tasks with a high degree of accuracy.

The ideal candidate will bring previous experience in customer service, program administration, grants administration, contact centres, compliance, application assessment, education support or a similar people-focused environment. Confidence using technology is essential, with experience using Salesforce or similar CRM systems highly regarded. Strong Microsoft 365 and SharePoint skills will also be viewed favourably.

While this role requires resilience and professionalism, you'll be joining a collaborative team that genuinely enjoys working together and supporting one another through busy periods. The environment suits people who are approachable, adaptable, action-oriented and willing to contribute wherever needed to achieve team outcomes.

If you're looking for an opportunity where great communication, organisation and customer service can genuinely make a difference, we'd love to hear from you.

Successful applicants will be required to obtain a Working with Vulnerable People (WWVP) registration and National Police Check.